Lindsay Turner
Winter Haven
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager II
WellDyne
07.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Front End Supervisor
WellDyne
04.2017 - 07.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Confirmed continual compliance with all applicable laws and regulations regarding pharmacy operations.
Item Entry Technician
WellDyneRx
02.2013 - 04.2017
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2001
Skills
- Strong Lead Development Skills
- Time Management
- Issue Resolution
- Benefits Explanations
- Account Management
- Performance Metric
- Tracking Spreadsheets
- Information Updates
- Client Relations
- Client Meetings
- Strategic Account Planning
- Customer Satisfaction
- Service Quality
- Business Process Optimization
- Customer Relationship Management
- Training Initiatives
- Order Management
Timeline
Account Manager II
WellDyne
07.2019 - Current
Front End Supervisor
WellDyne
04.2017 - 07.2019
Item Entry Technician
WellDyneRx
02.2013 - 04.2017
High School Diploma -
Lakeland Senior High School
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