Lindsay Turnham
Spring,TX
Summary
Dynamic Human Resources Generalist with a proven track record at Pecan Valley Centers, excelling in talent acquisition and employee onboarding. Spearheaded diversity initiatives, enhancing workplace culture while ensuring compliance with regulations. Recognized for fostering strong relationships, driving operational efficiency and improving employee engagement.
Overview
7
7
years of professional experience
Work History
Human Resources Generalist
Pecan Valley Centers For Behavioral And Developmental Healthcare
08.2020 - 04.2023
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Facilitated criminal background check process for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
Community Development Coordinator
Pecan Valley Centers For Behavioral And Developmental Healthcare
05.2019 - 08.2020
- Supervised day-to-day operations of assigned programs guaranteeing timely execution while adhering to budgetary constraints.
- Coordinated professional development opportunities for staff members ensuring continued capacity-building within the organization.
- Developed strategic plans outlining goals, objectives, and action steps for sustainable community growth.
- Organized successful events that promoted awareness of local resources and opportunities available to residents.
- Evaluated existing programs to identify areas for improvement and maximize impact on the community.
- Established a volunteer program that mobilized local citizens to participate in various community development activities.
- Cultivated relationships with government agencies at all levels securing support for regulatory changes beneficial to the local area.
- Enhanced public engagement with targeted outreach strategies for diverse populations.
- Leveraged social media platforms to increase communication between municipal officials, non-profit organizations, businesses, and residents regarding community development initiatives.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Spearheaded fundraising efforts to support social and community service initiatives.
Intake Support Specialist
Pecan Valley Centers For Behavioral And Developmental Healthcare
02.2016 - 05.2019
- Facilitated smoother transitions for new clients by thoroughly explaining program expectations and requirements during intake sessions.
- Improved client satisfaction by efficiently managing intake processes and ensuring timely responses to inquiries.
- Contributed to a positive office environment by maintaining a professional demeanor while addressing sensitive issues with clients.
- Trained new Intake Support Specialists, ensuring consistent service quality across the team.
- Assisted in reducing wait times by effectively prioritizing client needs and coordinating with appropriate departments.
- Supported case management teams by promptly providing necessary documentation and information for each client.
- Handled high volumes of client calls daily, providing prompt assistance and directing callers as needed.
- Worked closely with multidisciplinary teams to ensure timely delivery of comprehensive care plans for each client.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Bachelor of Arts - Technical Writing
Tarleton State University
Stephenville, TX12-2015
Skills
- Employee onboarding
- Procedure writing
- Termination procedures
- Talent acquisition
- Background checks
- Diversity and inclusion
- Benefits administration
- FMLA administration
Timeline
Human Resources Generalist
Pecan Valley Centers For Behavioral And Developmental Healthcare
08.2020 - 04.2023
Community Development Coordinator
Pecan Valley Centers For Behavioral And Developmental Healthcare
05.2019 - 08.2020
Intake Support Specialist
Pecan Valley Centers For Behavioral And Developmental Healthcare
02.2016 - 05.2019
Bachelor of Arts - Technical Writing
Tarleton State University
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