Detail-oriented professional with 16+ years of experience and a proven knowledge of e-learning, end user support, and emerging technologies. Aiming to leverage my skills to successfully fill the Producer role at your company.
• Strategize and oversee the daily execution of virtual events catering to a diverse global audience.
• Spearhead and collaborate on the coordination of specialized virtual live events.
• Conduct comprehensive training sessions for new instructors, ensuring their proficiency with the virtual platform.
• Provide adept technical support to attendees during virtual events, ensuring seamless experiences.
• Take charge of team initiatives for platform enhancements and updates, fostering innovation and efficiency.
• Facilitated the onboarding process for new instructors, ensuring smooth integration into the virtual event ecosystem.
• Manage invoice processing for talent, maintaining accurate financial records.
• Develop and maintain the monthly team schedule, optimizing resource allocation and workflow efficiency.
• Orchestrated, scheduled, and facilitated online training courses effectively.
• Identified and recruited proficient authors/instructors to host webcasts covering technical topics.
• Managed the processing of invoices for Instructor's course delivery fees, including account coding.
• Collaborated with talent to develop interactive media elements for enhanced learning experiences.
• Utilized CMS (TRIM) to craft engaging registration pages for online learning sessions.
• Played a key role in devising an efficient workflow for the Online Training Team.
• Worked closely with talent to ensure timely achievement of delivery milestones.
• Spearheaded the production of live online trainings from initial proposal to the execution of the course.
• Produced and managed live physical events in the State of California while broadcasting to a virtual audience located throughout the continental United States
• Coordinated the scheduling, contact of offsite vendors and
instructors, and creating the virtual meeting rooms for 160 eight-hour
e-learning webcast related CPE courses and conferences
• Streamed live HD video feed of selected onsite events and assisted with customer service/technology-related issues
• Created “how to's” videos for our members
• Produced and managed the delivery and scheduling of e-learning webcasts for large corporations in EMEA and Asia
• Instrumental in developing webcast processes and procedures for this successful start-up company
• Managed the master calendar for multiple clients and contract employees; scheduled, set-up and produced live webcasts training and edited video files; and provided technical support
• Provided technical training to company clients regarding how to use the 3g webcast platform
• Promoted to the position of Virtual Events Program Manager within 2 years for a major telecommunications corporation, managing 30+ web seminar events worldwide monthly for two of the largest revenue based clients
• Developed employee training program assisting with development and implementation of product-awareness program including effectively identifying customer technology needs
• Instrumental in improving customer-satisfaction ratings through post-event surveys.
• Provided top-notch service to internal and external customers assisting with building client registration pages, collaborating on layout choices, and providing technical support for registrations and logins
• Selected to coach and mentor new Event Specialists'
• Independently grew client accounts from client referrals
• Scheduled, managed and produced live web seminars across the EMEA and Asia Pac
Proficient with several Web Conferencing platforms (including ON24, Cisco WebEx, Zoom, Adobe Acrobat Connect Pro, Go To Meeting and Go To Webinar), Intermediate knowledge of CSS/HTML, Microsoft Office System, Google Workspace Adobe Acrobat Pro, Adobe Premiere Pro CC, Photoshop, Wirecast, Google Calendar, Skype/Slack