Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lindsay Viana

Canisteo

Summary

Knowledgeable counselor and case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

8
8
years of professional experience

Work History

Chemical Dependency Counselor

CASA Trinity
09.2023 - 05.2025
  • Conducted thorough assessments to determine appropriate level of care for incoming clients, ensuring proper placement within the program.
  • Managed caseloads efficiently while maintaining high-quality care delivery standards through strong time management skills and prioritization of tasks.
  • Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.
  • Provided crisis intervention services as needed, deescalating situations and connecting clients with appropriate resources.
  • Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and facilitating effective communication among team members.

Direct Support Professional

Arc Allegany Steuben
03.2023 - 07.2023
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Case Manager

Arbor Housing and Development
01.2021 - 01.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Care Manager

Person Centered Services
07.2017 - 12.2019
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.

Education

Bachelor of Arts - Sociology

St. Bonaventure University
Saint Bonaventure, NY
05-2012

Skills

  • Clinical addiction screening and treatment planning
  • Effective verbal communication
  • Comprehensive patient records
  • Relapse prevention strategies
  • Proficient in conducting motivational interviews
  • Multicultural competence
  • Group and one-on-one therapy
  • Prioritization and scheduling
  • Analytical problem-solving
  • Multitasking and organization
  • HIPAA compliance
  • Empathy and patience

Accomplishments

    I worked as a float case manager to provide relief for clients without staff due to medical leave, quitting, or getting fired. I networked with many agencies and counties across New York State.

Timeline

Chemical Dependency Counselor

CASA Trinity
09.2023 - 05.2025

Direct Support Professional

Arc Allegany Steuben
03.2023 - 07.2023

Case Manager

Arbor Housing and Development
01.2021 - 01.2022

Care Manager

Person Centered Services
07.2017 - 12.2019

Bachelor of Arts - Sociology

St. Bonaventure University

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