Lindsay Wadsworth
Tulsa,United States
Summary
Dynamic and dedicated professional with a strong work ethic and effective communication skills, honed at Velvet Taco. Proven ability to enhance customer satisfaction and streamline operations, while maintaining high standards of cleanliness and sanitation. A team player committed to fostering a positive work environment and training new employees for success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Counter Server
Velvet Taco
01.2021 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Restocked counter supplies, condiments, napkins and silverware.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Used cash register to perform Number cash, credit and debit transactions per day.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Participated in inventory management, helping to reduce waste and control costs.
- Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Provided information about menu and made suggestions based on taste, availability and price.
- Established rapport with customers by providing friendly and attentive service.
Housekeeper
Trinity Woods
Tulsa, OK
11.2021 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Shift Leader
Salata
Tulsa, OK
10.2017 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Education
Nutrition And Child Development - Child Development
TCC West Campus
Tulsa, OKBasic
Charles Page High-school
Sand Springs, OK05.2004
Skills
- Team player
- Effective communication
- Excellent work ethic
- Cleaning and sanitization
- Great time management
Certification
Certified trainer
Food handlers
Liquor license
Timeline
Housekeeper
Trinity Woods
11.2021 - 01.2022
Front of House Counter Server
Velvet Taco
01.2021 - Current
Shift Leader
Salata
10.2017 - 03.2020
Nutrition And Child Development - Child Development
TCC West Campus
Basic
Charles Page High-school