Lindsay Waldon
Alexandria,VA
Summary
Orderly and committed administrative professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Harris Teeter
Tysons, VA
10.2018 - 11.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Receptionist Administrator
Massage Forever
Arlington, VA
03.2020 - 06.2020
- Compiled monthly expense reports for senior management review.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Created spreadsheets to track customer information such as contact details and preferences.
- Assisted with administrative tasks such as data entry into company databases.
- Maintained reception area cleanliness and tidiness.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
Assistant Manager
City Auto Solutions
Manassas, VA
09.2015 - 10.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Yorktown High School
Arlington, VA06-2018
Associate of Science - Criminal Justice
PGCC
Bowie, MDSkills
- Administrative Support
- Paperwork Processing
- Client Relations
- Medical terminology knowledge
- Assertiveness
- CRM software proficiency
- Complaint resolution
- Account updating
- Report Generation
- Data Entry
- Appointment Scheduling
Timeline
Receptionist Administrator
Massage Forever
03.2020 - 06.2020
Customer Service Representative
Harris Teeter
10.2018 - 11.2020
Assistant Manager
City Auto Solutions
09.2015 - 10.2017
High School Diploma -
Yorktown High School
Associate of Science - Criminal Justice
PGCC