Lindsay Wampole
Seattle,WA
Summary
Seasoned Business Operations and HR management professional successful at establishing excellent working relationships with stakeholders, employees, vendors and contractors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Manager, Business Operations
Amazon Web Services (AWS)
11.2023 - Current
- Responsible for compliance of headcount and budget management for Global Sales & Marketing. Reviewed company's strategic plans and developed departmental goals and standards to align with larger sales goals and vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among sales partners and stakeholders.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
Program Manager II, HR Operations & Analytics
Amazon
05.2018 - 11.2023
- Responsible for the end-to-end pre-employment contingencies process, including ownership of the service health in relation to the candidate funnel based on labor demand for the greater talent supply chain of Amazon's North American Fulfillment Network (Fulfillment Centers, Sort Centers, Data Centers, and Delivery Stations across the United States and Canada)
- Develop comprehensive and compliant pre-employment contingency programs, utilizing business requirements to achieve strategic business initiatives and deliver results
- Manage cross-functional partnerships and process improvement initiatives with business stakeholders, HR Risk & Compliance, and external vendors for programs with the largest hiring scope at Amazon (~152,000 candidates/month)
- Lead high-risk, zero-defect projects and continuous process improvements to ensure pre-employment contingencies program compliance against Amazon policies and federal regulations; influence programs that will enable Amazon to scale more efficiently
- Capacity Planning and Management for compliance programs and external vendors
- Apply capacity planning tools and technology to improve operating accuracy and efficiency
- Mitigate capacity risks by managing dependencies across multiple operating units and sites, while clearly communicating dependencies and tracking exceptions
- Build capacity planning solutions and forecasts that help optimize service levels and lower variable costs
- Vendor Management; build and maintain strong partnerships with external vendors
- Establish strategic goals, collaborate on solutions for any operational challenges, and provide regular forecasts to assure sufficient vendor support
- Support the contractual renewals, obligations, Service-Level Agreements (SLAs), pricing, and penalties with external vendors
- Identify broader customer-impacting issues and implement long-term, scalable solutions to drive quality and productivity to improve customer satisfaction and decrease risk of fallout to the candidate funnel
- Actively participates in and drives the continuous improvement culture by identifying and eliminating barriers to accuracy, productivity, and quality
- Experience establishing and leveraging partnerships with internal and external teams to execute tactical initiatives, while leveraging data to drive decisions
- Report out regularly to stakeholders and senior business leaders during weekly, monthly, and quarterly business reviews regarding overall service health and upcoming risks to the candidate funnel and mitigation efforts
- Cultivate strong stakeholder partnerships internally and with external vendors by regularly providing accurate forecasts, making strategic data-driven decisions, and leading global process standardization initiatives
- Drive alignment between Amazon's business stakeholders, HR, external vendors and public policy.
HR Specialist, People & Organization (HR) Analytics & Technology
Mars, Incorporated - Banfield Pet Hospital
05.2015 - 05.2018
- Managed the end-to-end pre-employment and onboarding process for Veterinarian new hires, including offer term acceptance, pre-employment contingencies, employment document collection & maintenance, and licensure requirements, while utilizing the Applicant Tracking System Salesforce, Oracle, and PeopleSoft
- Maintained a focus on continuously optimizing the touchpoints throughout the onboarding process
- Functioned as a liaison between internal and external inquiries regarding hiring processes, while handling all exchanges with a sense of confidentiality, urgency and in accordance to company standards of compliance, courtesy and customer service
- Monitored and actioned on expiring work authorization documents across the practice, under the guidance of inside and outside counsel
- Applied for visa extensions and acted as a single-threaded leader for all immigration-related escalations and inquiries
- Responsible for all new hire or existing associates requesting status changes within the Oracle database, with a scope including all hospitals in the United States and Puerto Rico (~1,000 hospitals)
- Spearheaded continuous improvement programs by collaborating with respective process owners and stakeholders
- Conducted post-mortem analyses to measure success and report out on the efficacy of the process-improvement initiatives
- Produced daily reports to proactively identify employee discrepancies and remediate accordingly
- Ran monthly reports for various teams, as well as, ad hoc reports for specific corporate data requests
- Program owner of the HRIS function for New Hospital Openings (physical locations and hospital acquisitions) to ensure document management and retention compliance in Oracle.
Education
Bachelor of Business Administration (BBA) - General Business Management
Boise State University
Boise, ID05.2015
Bachelor of Business Administration (BBA) Human Resource Management -
Boise State University
05.2015
Skills
- Program Management
- Operational Efficiency
- Productivity Improvement
- Effective Communication
- Relationship building and management
- Sales operations
- Operations Management
- Goal Setting
- Quality Assurance
- Operations Oversight
- Business Management
- Project Management
- Data Management
- Data Analytics
- Logistics Management
- Business Planning
- Workforce Planning
- Capacity Planning
- Demand Planning
- Labor Modeling
- Strategic Planning
- Risk Management
- Employee Investigations
- Employee Retention
- Task Evaluation/Management/Prioritization
- Critical Thinking
- Change Management/Communication
- Navigating Ambiguity
- Leading Cross-Functional Initiatives & Analytic Projects
- Operational Excellence
- Teamwork & Collaboration
- Human Resources Information Systems (HRIS)
- Talent Acquisition
- Onboarding
- Immigration & Mobility
- Time-Orientation and Management
- Data-Driven Decision-Making
- Automation
- Key Performance Indicators (KPI) Tracking
- Benchmarking
- Highly skilled in PeopleSoft, Microsoft Office, and Oracle ERP
- Skilled in the Applicant Tracking Systems Salesforce, Dragonstone, iCIMS, Lever, and Taleo
Websites
State
WA
Zip
98102
City
Seattle
Timeline
Manager, Business Operations
Amazon Web Services (AWS)
11.2023 - Current
Program Manager II, HR Operations & Analytics
Amazon
05.2018 - 11.2023
HR Specialist, People & Organization (HR) Analytics & Technology
Mars, Incorporated - Banfield Pet Hospital
05.2015 - 05.2018
Bachelor of Business Administration (BBA) - General Business Management
Boise State University
Bachelor of Business Administration (BBA) Human Resource Management -
Boise State University