Lindsay Warren
Antioch,TN
Summary
Team-minded individual with 4 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Also with my strong background in caregiving, i have experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Embassy Suites Nashville Downtown
Nashville, TN
06.2023 - Current
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Coordinated with internal departments to handle wide range of guest needs.
- Facilitated successful front desk operations for high-volume hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Reviewed accounts and charges with guests during check out process.
Front Desk Agent
Hotel Fraye Curio Collection
Nashville, TN
06.2022 - 06.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Tracked sales volume, potential sales, and client base expansion with periodic sales reports.
Elderly Caregiver
Avana Care
Nashville, TN
01.2021 - 06.2022
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Participated in continuing education courses to stay current on best practices for elder care.
Child Care Disability Teacher Assistant
ABCs for Tots
Atlanta, GA
03.2018 - 04.2020
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Trained new staff on disability service policies and procedures.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
Associate of Arts - Communications
Tennessee State University
Nashville, TN05-2022
Skills
- Strong written and verbal communication
- Ability to pay close attention to detail while meeting deadlines
- Knowledge in Social Media platforms / quick learner with new technology systems
- My ability to connect with guest / customers on a personal yet effective level
Accomplishments
- Nominated for the most all around team member award for Davidson Hospitality.
- Award for most Honorary Team member, Davidson Hospitality
Timeline
Front Desk Agent
Embassy Suites Nashville Downtown
06.2023 - Current
Front Desk Agent
Hotel Fraye Curio Collection
06.2022 - 06.2023
Elderly Caregiver
Avana Care
01.2021 - 06.2022
Child Care Disability Teacher Assistant
ABCs for Tots
03.2018 - 04.2020
Associate of Arts - Communications
Tennessee State University
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