Lindsay Washington
Fayetteville,NC
Summary
- Dedicated and reliable Human Services professional with more than 8 years of experience impacting organizational performance. Demonstrated ability to conduct interviews, investigation, and data compilation, documenting decisions and interpreting guidelines in accordance to State and Federal regulations. Knowledge of the psychosocial, socioeconomic and behavioral problems. Expertise in managing multiple projects concurrently, problem solving and follow-through capabilities.
Overview
18
18
years of professional experience
Work History
Elective In Home Educator
V. L. Washington Legacy Academy
Fayetteville, NC
08.2020 - Current
- Passionate about learning and committed to continual improvement.
- Implemented hands-on learning activities for improved retention and engagement in subject matter.
- Utilized educational technology tools to supplement traditional instruction methods for increased learner engagement.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Supported social development through group activities such as co-op classes or community service projects within the homeschool community.
Processing Assistant III
Cumberland County Department Of Social Services
12.2018 - 07.2020
- Greet and direct visitors / customers to their destination and providing general information (ie:Job leads, Community Resources information, Housing information) and other programs for services
- Perform faxing, photocopying and filing duties
- Data entry of client's personal information, and updating changes when necessary
- Answer multi-line telephone calls, routed calls from public concerning Medicaid, Food & Nutrition, Child Support, Work First, Child Care, and all other public assistance programs
- Achievements: Maintained an average call time of one-minute or less and an average call completion of 99.9% to provide effective customer service calls routed from the public to the correct program
- Cross trained at 5 of 7 reception desks to assist with scheduling appointments, answering and routing calls to the appropriate point of contact.
Income Maintenance Caseworker II
Cumberland County Department of Social Services
03.2015 - 11.2018
- Responsible for taking applications, certification/recertification used to determine eligibility and maintaining cases for Family and Children's Medicaid
- Conduct client interviews, verifying information, determining human service programs eligibility according to State and Federal guidelines
- Responsible for all customer communication regarding medical benefits
- Achievements: Maintain positive repoire with team members and customers while working to correct cases with errors, and providing excellent customer service
- Demonstrated loyalty and integrity with supervisors and team members.
Income Maintenance Caseworker I
Cumberland County Department of Social Services
12.2013 - 03.2015
- Determined eligibility for customers who receive eligibility for Family and Children's Medicaid
- Reassess cases for ongoing eligibilty of medical insurance based on policy and regulations
- Interview client and verify documentation and income provided
- Achievements: Recognized for excellent teamwork and selfless service in assisting my coworkers
- Exercising prudent judgment in recognizing situations to be staffed with the Lead Worker or Supervisor for disposition.
Processing Assistant III
Cumberland County Department of Social Services
05.2012 - 12.2013
- Greeted and directed visitors / customers to their destination and provided general information (ie: Job leads, Community Resources information)
- Performed faxing, photocopying and filing duties
- Answered multi-line telephone, routed calls from public concerning Medicaid, Food & Nutrition, Child Support, Work First, Family Crisis, and all other public assistance programs
- Achievements: Maintained an average call time of one-minute or less and an average call completion of 99.9% which allowed me to exceed expectations on my performance evaluation
- Cross trained in the CARE Center to assist with scheduling appointments, assemble packets for Impact Course and completion of Impact Certificates that can be retrieved by CPS worker or client.
File Clerk
Cumberland County Department of Social Services
01.2012 - 04.2012
- Process records to assure correct disposition
- Arrange and place items in the proper section(s) of the system.
Resident Advisor
UNC Pembroke Housing and Residence Life
08.2006 - 12.2010
- Mediate interpersonal problems between residents
- Make regular rounds to ensure that residents and areas are safe and secure
- Observe students to detect and report unusual behavior
- Counsel students in the handling of issues such as family, financial, and educational problems
- Develop and coordinate educational programs for residents.
Youth Counselor
Dynamic Summer Camp
06.2010 - 08.2010
- Selected appropriate curricula or class structures for educational programs
- Implemented outside recreation activities and programs as planned by following facilitator's guidance
- Handling various administrative tasks as directed by the camp's facilitator.
Education
Master of Science in Human Services ( Concentration in Public Health) -
Walden University
Minneapolis, MNBachelor of Science in Biology and Chemistry (Minor in Religion) -
UNC Pembroke
Pembroke, NCSkills
Areas of expertise include:
- Strong Communication Skills
- Interpretation/Application of State and Federal Regulations
- Attention to Detail
- Data Analysis
- Problem Resolution Skills
- Technology Integration
- Deadline-oriented
- Document processing
- Confidentiality handling
Timeline
Elective In Home Educator
V. L. Washington Legacy Academy
08.2020 - Current
Processing Assistant III
Cumberland County Department Of Social Services
12.2018 - 07.2020
Income Maintenance Caseworker II
Cumberland County Department of Social Services
03.2015 - 11.2018
Income Maintenance Caseworker I
Cumberland County Department of Social Services
12.2013 - 03.2015
Processing Assistant III
Cumberland County Department of Social Services
05.2012 - 12.2013
File Clerk
Cumberland County Department of Social Services
01.2012 - 04.2012
Youth Counselor
Dynamic Summer Camp
06.2010 - 08.2010
Resident Advisor
UNC Pembroke Housing and Residence Life
08.2006 - 12.2010
Master of Science in Human Services ( Concentration in Public Health) -
Walden University
Bachelor of Science in Biology and Chemistry (Minor in Religion) -
UNC Pembroke