Hi, I’m
Lindsay Webster
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
years of professional experience
Work History
Mercedes-Benz Of Littleton
Receptionist
01.2023 - 07.2023
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled initial and return appointments for service clients, adhering to internal policies while accommodating individual customer needs.
Houghton Mifflin Harcourt Publishing Company
Case Agent
01.2022 - 12.2022
Job overview
- Completed various administrative tasks such as making phone calls, answering emails, and inputting data into systems.
- Documented each customer activity in program-specific databases.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt, and billing details to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Alorica
Phone Agent
03.2021 - 01.2022
Job overview
- Pleasantly greeted customers on the phone and asked open-ended questions to determine the reason for the call.
- Interacted with clients on a regular basis to quickly alleviate issues and provide status reports.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Education
Hagerty High SchoolOviedo, FL
High School Diploma
Aveda InstituteOrlando, FL
License from Cosmetology
Skills
- Prioritization
- Time Management
- Customer and Client Relations
- Strategic Planning
- Data Inputting
- Verbal and Written Communication
- Organization and Efficiency
Timeline
Receptionist
Mercedes-Benz Of Littleton
01.2023 - 07.2023
Case Agent
Houghton Mifflin Harcourt Publishing Company
01.2022 - 12.2022
Phone Agent
Alorica
03.2021 - 01.2022
Hagerty High School
High School Diploma
Aveda Institute
License from Cosmetology
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