Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lindsay West

Lindsay West

West Harwich,MA

Summary

Dynamic office professional with a proven track record at Platinum Auto Service, excelling in customer service and administrative support. Recognized for enhancing office efficiency through meticulous organization and effective communication. Skilled in data entry and appointment scheduling, contributing to improved workflow and customer satisfaction. A dedicated team player committed to fostering positive relationships.

Overview

3
3
years of professional experience

Work History

Office Assistant

Platinum Auto Service
10.2017 - 10.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.

Assistant Manager

Francesca's Collections
05.2016 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

Bachelor Of Science - Public Relations

Label College
Newton, MA

Early Childhood Education

Cape Cod Community College
West Barnstable, MA

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Office administration
  • Resourceful
  • Mail handling
  • Prioritizing work
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver
  • Scheduling appointments
  • Front office management
  • Scheduling
  • Filing and data archiving
  • Relationship building
  • Schedule management
  • Office supplies management
  • Valid Driver's license

Accomplishments

While attending Lasell college several of my fashion projects were put on display for the school and public to view. I did behind the scenes work with the college fashion show which the fashion designers from the school showcased their designs each year as well as modeled in the show. I did a senior project at a Country Club where I presented my own fashion show using my own skills in event planning. I hired a florist, dj, makeup artist, models and had several vendors displaying items for purchase after the show.

Timeline

Office Assistant

Platinum Auto Service
10.2017 - 10.2019

Assistant Manager

Francesca's Collections
05.2016 - 10.2017

Bachelor Of Science - Public Relations

Label College

Early Childhood Education

Cape Cod Community College

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Lindsay West