Lindsay Whorton
Colorado Springs,CO
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
11.2009 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Submitted loan applications to underwriter for verification and recommendation.
Collections Manager
United Auto Credit
03.2007 - 11.2009
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Conducted investigations of customer accounts and payment histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Oversaw daily posting of payments to customer accounts.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Education
No Degree - Hotel And Restaurant Management
Aims Community College
Greeley, COHigh School Diploma -
Wasson High School
Colorado Springs, CO05.1995
Skills
- Status Updates
- Multitasking Abilities
- Bottom Line LoanMaster Loan Servicing
- Conflict Resolution
- Relationship Management
- Professional Relationships
- Strong Interpersonal Skills
- Client Relationship Management
- Collections
- Monthly Audits
- Staff Management
- Delinquency Notifications
- Loans
- Operational Efficiency
- Corrective Actions
- Employee Development
- Team Player
- Attention to Detail
- Training and Development
- Staff Supervision
- Professional Development
- Goals and Performance
- Excellent Communication Skills
- Staff Evaluations
- Customer Care
- Public Speaking
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Rookie BM of the Year 2011
- Branch of Excellence Award Winner 2015-2021
- Main Event Winner 2017
Certification
Limited Lines of Credit License- State of Colorado 12-16-09- current
Life Insurance License (346931) July 2019-current
Timeline
Branch Manager
OneMain Financial
11.2009 - Current
Collections Manager
United Auto Credit
03.2007 - 11.2009
No Degree - Hotel And Restaurant Management
Aims Community College
High School Diploma -
Wasson High School
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