Lindsay Williams
Jacksonville,Florida
Summary
Driven Professional with over 12 years of franchising experience in administration and contracts. Skilled office management, contract management, contract review, and customer service. Consistently demonstrates strong work ethic and meets and exceeds all goals. Exhibits strong organizational skills and willingness to acquire and broaden professional knowledge and abilities. Ability to prioritize and complete multiple tasks within tight time frames.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Development Pipeline
Firehouse Subs
2023.07 - Current
- Established technical strategy for entire company, accounting for overall business goals, budgetary limitations and resource allocation.
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
- Led team of Number developers in analysis and rebuild of software from conception through implementation.
Director of Franchise Administration
Firehouse Subs
2020.12 - 2023.07
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leading the Franchise Administration team of five while performing the administrator duties consisting of:
- • Department management including day-to-day operations, training, monthly meetings, reviews,
- and budget
- • Prepare Franchise & Area Development Agreements, including all addenda, for Canada
- • Oversee preparation of Franchise & Area Development Agreements, including all addenda, for U.S.
- • Prepare License Agreements and Unit Addenda for Non-Traditional Units
- • Manage Successor Franchise Agreement Process & Issuance of Successor Agreements
- • Responsible for facilitating all acquisitions including document review, approval, and legal agreement preparation
- • Assist in compiling and updating the Franchise Disclosure Document for U.S.
- • Manage and execute the updating of the Franchise Disclosure Document for Canada
- • Oversee coordination and execution of all Day of Discovery meetings
- • Manage the franchise approval process, including background checks
- • Implement all internal franchise tracking & processes
- • Oversee insurance compliance management system
- • Manage department compliance relating to defaults, terminations, and MOUs
- • Responsible for external franchise process training
- • Collaborate on all international transactions
- • Prioritize and complete multiple tasks within tight time frames
Senior Manager of Franchise Contracts
Firehouse Subs
2015.12 - 2020.12
- Successfully manage a department of four, including day-to-day operations, training, monthly meetings, reviews, and budget
- Prepare Franchise & Area Development Agreements, including all addenda, for Canada
- Oversee preparation of Franchise & Area Development Agreements, including all addenda, for U.S
- Prepare License Agreements and Unit Addenda for Non-Traditional Units
- Manage Successor Franchise Agreement process & issuance of Successor Agreements
- Responsible for facilitating all acquisitions including document review, approval, and legal agreement preparation
- Assist in compiling and updating the Franchise Disclosure Document for U.S
- Mange and execute updating of the Franchise Disclosure Document for Canada
- Oversee coordination and execution of all Day of Discovery meetings
- Manage the franchise approval process, including background checks
- Implement all internal franchise tracking & processes
- Oversee insurance compliance management system
- Manage department compliance relating to defaults, terminations, and MOUs
- Responsible for external franchise process training.
Manager Franchise Administration
Firehouse Subs
2013.03 - 2015.12
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Franchise Administration Assistant
Firehouse Subs
2010.05 - 2013.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Franchise Development Coordinator
i9 Sports Corporation
2008.04 - 2010.01
- Responsible in assisting over 1 million in franchise sales
- Maintained client relationships on a daily basis
- Participated & implemented up-to-date franchise information
- Created all Franchise Agreements and Addendums
- Oversaw all franchise sale website relationships & contract renewals
- Hosted Day of Discovery Meetings.
Marketing Representative
Insured Title Agency
2008.01 - 2010.01
- Responsible for 2 million in closings
- Maintained customer relationships between ourselves and our clients
- Created and attended all marketing events to attract new business
- Prepared materials for distribution for all events and clients.
Legal Assistant; Title Assistant; CPSR
Law offices of Christopher Bohne; Rocky Point Title & Insurance
2006.05 - 2008.01
- Managed all title orders including clearing title and preparing for closing
- Averaged 35 title searches and order completions per month
- Assisted with data entry and all company incoming phone calls
- Assisted in setting up corporations for the law offices
- Assisted in real estate contract and survey review
- Responsible for bookkeeping and accounting
- $41 Million in accounts receivable and accounts payable for 4 companies YTD
- Created and attended all marketing events to attract new business
- Responsible for preparing all marketing materials including letters and mailers
- Responsible for all customer service including quoting, renewals, and maintaining outstanding relationships with clients and businesses
- Licensed 4-40 Customer Service Representative responsible for preparing quotes and policies.
Branch Manager
Allied Home Mortgage
2003.05 - 2006.05
- Sales of mortgages in the single and multi-family and commercial markets
- Employed 12 full-time mortgage brokers
- Generated $744,000 in ‘06, $1,214,000 in ’05, and $442,000 in 04’
- Generated loan volume of $40.2M in ’06, $79.6M in 05’, and $34.5M in ’04
- Oversaw day to day operations within the company
- Handled marketing accounts to increase business
- Assisted in collecting and processing document for underwriting approval
- Maintained policy and compliance for 2166 loans
- Responsible for all accounts payable and receivable.
Education
BA Business, Sports Management -
West Liberty State College
West Liberty, WV12.2005
Skills
- Franchise Administration
- Office Management
- Contract Management
- Outstanding Customer Service
- Contract Review
- Franchise Compliance
- Organizational & Communication Skills
- Time Management
- Process Improvement
- Relationship Development
- Strategic Planning
- Team Management
Accomplishments
2024 Women We Admire - Top 50 Women Leaders of Jacksonville
Certification
Florida Notary Public
Applications
- Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)
- Google (Docs, Slides, Sheets, Gmail)
- FranConnect
- EFile Cabinet
- TeamWork
- Assuresign
Additional Information
Notary Public - State of Florida
Timeline
Director of Development Pipeline
Firehouse Subs
2023.07 - Current
Director of Franchise Administration
Firehouse Subs
2020.12 - 2023.07
Senior Manager of Franchise Contracts
Firehouse Subs
2015.12 - 2020.12
Manager Franchise Administration
Firehouse Subs
2013.03 - 2015.12
Franchise Administration Assistant
Firehouse Subs
2010.05 - 2013.02
Franchise Development Coordinator
i9 Sports Corporation
2008.04 - 2010.01
Marketing Representative
Insured Title Agency
2008.01 - 2010.01
Legal Assistant; Title Assistant; CPSR
Law offices of Christopher Bohne; Rocky Point Title & Insurance
2006.05 - 2008.01
Branch Manager
Allied Home Mortgage
2003.05 - 2006.05
BA Business, Sports Management -
West Liberty State College
Florida Notary Public
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