Lindsay Wills

• Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.

• Implemented effective upselling techniques to increase sales of promotional items, or add-ons.

• Collaborated with the store management team to resolve pricing discrepancies, or product returns.

• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise.

• Delivered prompt, friendly, and high-quality service in a fast-paced, busy restaurant environment.

• Managed multiple tables efficiently while maintaining accuracy with orders and customer service.

• Demonstrated strong communication skills with guests, team members, and kitchen staff.

• Handled cash, credit transactions, and POS system operations with accuracy and accountability.

• Resolved guest concerns calmly and professionally to ensure a positive dining experience and repeat.

business.

• Maintained cleanliness and organization of dining area in compliance with health and safety standards.

• Upsold menu items and daily specials

• Efficiently managed to-go orders and answered phone calls while serving dine-in guests

• exercised strong multitasking and time management skills.

• I learned skills in giving and receiving feedback to properly adjust my team for the sake of the business.
• Greeted families and customers with a friendly spirit, and a helpful attitude.
• Handled disputes between team members with professionalism and sensitivity.
• I reminded the team of the various ways to complete tasks, and I aided them in problem-solving.
• Remained knowledgeable about the allergies and ingredients of the restaurant's food to ensure customers were well cared for, so that medical attention was sought whenever necessary.
• Served as a leader and a confidante to countless team members.
• Promoted fun and learning every day.
• Conducted needs assessments to identify skill gaps and recommend training solutions. I reported such skills gaps and assessment results to those above me.

• Worked as a dedicated receptionist, using strong administrative skills to enhance company performance.
• I wrote reports from dictation and reported them to my superiors.
• Organized and dispersed food orders, whether they were third-party orders or those made directly on the phone with me.
• Approached each work day with enthusiasm and a wonderful work ethic.
• Collaborated with the kitchen staff to ensure orders were fulfilled quickly and accurately.
• Monitored the dining room to ensure a neat and orderly environment and assisted servers and other staff as needed.
• Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner.