Lindsay Witenbarger
Orlando,FL
Summary
Capable server and bartender who is passionate about guest service, consistently exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume and fine dining establishments.
Overview
8
8
years of professional experience
Work History
Bartender
The Ahwahnee Hotel
Yosemite National Park
04.2023 - Current
- Assisted with inventorying beverage stock and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Server Trainer
Fenway Park
Boston, MA
03.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Developed job-specific competencies and performance standards.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
Server
Xanterra Parks & Resorts
Yellowstone National Park
03.2021 - 03.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Bartender
Universal Orlando Resort
Orlando, FL
05.2016 - 02.2020
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients. Capable of executing constantly in high volume environments selling in excess of $3,000 per shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Bachelor of Science - Corporate Communication
College of Charleston
Charleston, SC05.2011
Skills
- Strong multitasking
- New Hire Training
- Cost Control
- Cocktail Service
- Relationship Building
- Bussing and Serving
- Inventory
- Handling Difficult Customers
- ServeSafe Certified
- TIPS Certified
Timeline
Bartender
The Ahwahnee Hotel
04.2023 - Current
Server Trainer
Fenway Park
03.2022 - 04.2023
Server
Xanterra Parks & Resorts
03.2021 - 03.2022
Bartender
Universal Orlando Resort
05.2016 - 02.2020
Bachelor of Science - Corporate Communication
College of Charleston