Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Wood

Chelan

Summary

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

9
9
years of professional experience

Work History

Before and After School Care Assistant

Issaquah School District
09.2012 - 12.2013
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Restocked supplies and personal hygiene products for use by students.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Business Customer Service Representative

Verizon Wireless
12.2004 - 05.2011
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Eastside Catholic High School
Bellevue, WA
06.2000

Skills

  • Meal Coordination
  • Activities Planning
  • Lesson Planning
  • Early Childhood Development
  • Activity Planning
  • Cleaning and Sanitizing
  • Social Development
  • Rapport Building
  • Food Preparation and Service
  • Child Safety
  • Event Planning
  • Imaginative Play-Based Learning
  • Calendaring and Scheduling

Timeline

Before and After School Care Assistant

Issaquah School District
09.2012 - 12.2013

Business Customer Service Representative

Verizon Wireless
12.2004 - 05.2011

High School Diploma -

Eastside Catholic High School

Similar Profiles

CREATE PROFILE
Lindsay Wood