Lindsay Worth
Ottumwa,IA
Summary
Organized financial professional with 10 years of experience in banking and member service. Driven to bring value through extended knowledge of financial products, services, and branch operations. Dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
12
12
years of professional experience
Work History
Mortgage Originator
Community 1st Credit Union
12.2021 - Current
- Provides members information on available mortgage loan products, terms, and credit options
- Analyzes applicants’ financial status, credit and property to determine the proper product to successfully meet guidelines and the need of the client
- Initiated proactive communication with all parties involved in the transaction to ensure smooth closing processes.
- Increased mortgage loan production by developing and maintaining strong relationships with realtors, builders, and clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Personal Representative
Community 1st Credit Union
07.2021 - 12.2021
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained strict confidentiality of bank records and member information
- Handled member complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Assisted members with improving financial health by counseling on issues such as excessive spending and borrowing
- Promoted financial products by maintaining excellent service offering knowledge
- Maintained friendly and professional member interactions
Branch Support Representative
Community 1st Credit Union
04.2021 - 07.2021
- Traveled to various Community 1st locations to provide assistance when branch employees were absent
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Processed member transactions promptly, minimizing wait times
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services
- Answered member inquiries regarding account balances, transaction history, services charges and interest rates
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Recommended loan approvals and denials based on member loan application reviews
- Maintained strict confidentiality of bank records and member information
- Maintained friendly and professional customer interactions
Executive Administrative Coordinator
Ottumwa Regional Health Center
10.2019 - 04.2021
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Organized weekly staff meetings and logged minutes for corporate records
Branch Manager
Community 1st Credit Union
05.2017 - 10.2019
- I recruited, led, motivated and mentored employees to ensure they are exceeding expectations and are giving the best member service to create memorable experiences
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Supervised branch employees and made recommendations regarding performance evaluations
- Engaged employees in business processes with positive motivational techniques
- Originated, reviewed, processed, closed and administered member loan proposals
- Handled member complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Maintained strict confidentiality of bank records and client information
- Maintained friendly and professional member interactions
Assistant Branch Manager
Community 1st Credit Union
03.2015 - 05.2017
- I recruited, led, motivated and mentored employees to ensure they are exceeding expectations and are giving the best member service to create memorable experiences
- Consistently worked on personal development by attending FSI Conferences which provided knowledge and ideas to help the branch continue to flourish and grow
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Supervised branch employees and made recommendations regarding performance evaluations
- Engaged employees in business processes with positive motivational techniques
- Originated, reviewed, processed, closed and administered member loan proposals
- Handled member complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Maintained strict confidentiality of bank records and client information
- Maintained friendly and professional member interactions
Personal Representative
Community 1st Credit Union
11.2013 - 03.2015
- Credit Life Exam was passed and completed
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services
- Recommended loan approvals and denials based on member loan application reviews
- Maintained strict confidentiality of bank records and client information
- Assisted members with improving financial health by counseling on issues such as excessive spending and borrowing
- Promoted financial products by maintaining excellent service offering knowledge
- Handled member complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Maintained friendly and professional member interactions
Branch Support Representative
Community 1st Credit Union
07.2013 - 11.2013
- Traveled to various Community 1st locations to provide assistance when branch employees were absent
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Processed member transactions promptly, minimizing wait times
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Answered member inquiries regarding account balances, transaction history, services charges and interest rates
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted members with setting up or closing accounts and signing up for new services
- Maintained strict confidentiality of bank records and member information
- Maintained friendly and professional customer interactions
Teller
Community 1st Credit Union
06.2012 - 07.2013
- Answered member inquiries regarding account balances, transaction history and service charges
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Processed member transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted, verified and handled bank deposits and armored car transactions
- Maintained strict confidentiality of bank records and client information
- Maintained friendly and professional customer interactions
Education
No Degree - Arts & Sciences
Indian Hills Community College
Ottumwa, IAHigh School Diploma -
Ottumwa High School
Ottumwa, IA05.2004
Skills
- Team Leadership
- Financial services
- Banking
- Mortgage Industry Knowledge
- Goals and Performance
- Business Development
- Branch Management
- Loan Origination
- Pipeline Management
Affiliations
- President of Ottumwa Habitat for Humanity
- Member of the Ottumwa Rotary Club
- Mission 500 Committee Member
References
Wes Krenz
Assistant Controller @ NCMIC
wkrenz13@gmail.com
641-208-7783
Kevin Pope
Retail Customer Relations Manager @ South Ottumwa Savings Bank
kpope43@gmail.com
319-931-6474
Ivy Griffiths
Personal Representative @ Community 1st Credit Union
cutlerivy@gmail.com
641-799-8494
Timeline
Mortgage Originator
Community 1st Credit Union
12.2021 - Current
Personal Representative
Community 1st Credit Union
07.2021 - 12.2021
Branch Support Representative
Community 1st Credit Union
04.2021 - 07.2021
Executive Administrative Coordinator
Ottumwa Regional Health Center
10.2019 - 04.2021
Branch Manager
Community 1st Credit Union
05.2017 - 10.2019
Assistant Branch Manager
Community 1st Credit Union
03.2015 - 05.2017
Personal Representative
Community 1st Credit Union
11.2013 - 03.2015
Branch Support Representative
Community 1st Credit Union
07.2013 - 11.2013
Teller
Community 1st Credit Union
06.2012 - 07.2013
High School Diploma -
Ottumwa High School
No Degree - Arts & Sciences
Indian Hills Community College
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