Lindsay Wright
Martinsburg,NY
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
8
8
years of professional experience
Work History
Dispatcher/Customer Support Specialist
Transdev North America, Inc
Hillburn , NY
11.2018 - 08.2024
- Organized paperwork associated with driver as well at routes,.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure schedules were met.
- Maintained logs of all incoming calls and assigned tasks.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Updated records of driver locations, delays, and cancellations.
- Developed strategies for improving efficiency within the dispatch department.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Tracked changes in computer system to keep records current and accurate.
Dispatcher/Customer Support Specialist
Brega Transport
Valley Cottage, NY
09.2016 - 11.2018
- Participated in team meetings discussing changes in procedures or processes.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their requests.
- Assigned drivers to appropriate routes based on customer needs.
Education
High School Diploma -
Suffern High School
Suffern, NY06-1999
Skills
- Route Navigation
- Customer Relations
- Service Coordination
- Data Entry
- Schedule Management
- Dispatch Coordination
- Driver communication
- Stress Tolerance
- Dispatching procedures
- Updating logs
- Schedule Coordination
- Training new hires
- Adjusting routes
- Route Planning
- Incident Reporting
- Verifying coverage
- Critical thinker
- Geographical knowledge
Timeline
Dispatcher/Customer Support Specialist
Transdev North America, Inc
11.2018 - 08.2024
Dispatcher/Customer Support Specialist
Brega Transport
09.2016 - 11.2018
High School Diploma -
Suffern High School
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