Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LINDSAY WRIGHT

Pittsburgh,PA

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Jacksons Restaurant + Bar
09.2024 - Current
  • Streamlined daily operations, enhancing service delivery and customer satisfaction.
  • Enhanced customer engagement strategies, resulting in increased repeat business and positive reviews.
  • Coordinated successful small-scale events such as corporate functions, rehearsal dinners, and fundraisers, ensuring seamless execution from planning through completion.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Organized successful special events that contributed to increased sales figures.

Front Desk Receptionist

Krah Family Dentistry
04.2024 - 09.2024
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Food and Beverage Manager

Southpointe Golf Club
07.2023 - 04.2024
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts.
  • Resolved customer complaints involving food or beverage quality and service.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Coordinated special events, overseeing logistics from planning to execution.

Bar Manager

157 Lounge
10.2019 - 06.2023
  • Developed and implemented bartender training programs, policies, and procedures
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Maintained detailed inventory of bar supplies and stocked work areas
  • Resolved escalated customer complaints to maximize satisfaction and loyalty
  • Poured wine, beer, and cocktails for patrons
  • Managed schedules of team of 20 personnel to keep shifts properly staffed.

Education

Bachelor of Science Degree - Hospitality and Event Management

Kent State University
05.2023

Skills

  • Guest relations
  • Team leadership and supervision
  • Deadline management
  • Event coordination
  • Customer service
  • Problem-solving

Certification

  • CPR certified
  • SERV safe certified
  • TIPS certified

Timeline

Restaurant Manager

Jacksons Restaurant + Bar
09.2024 - Current

Front Desk Receptionist

Krah Family Dentistry
04.2024 - 09.2024

Food and Beverage Manager

Southpointe Golf Club
07.2023 - 04.2024

Bar Manager

157 Lounge
10.2019 - 06.2023

Bachelor of Science Degree - Hospitality and Event Management

Kent State University

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