Summary
Overview
Work History
Education
Skills
References
Timeline
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Lindsay Yogan

Oakland Park,FL

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.


Knowledgeable and dedicated customer service professional with over 12 years of experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction with discretion, and contribute to company success. Articulate, energetic and result oriented with the ability to multitask with ease.

Overview

9
9
years of professional experience

Work History

Flight Attendant

American Airlines
03.2024 - 10.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Customer Service Representative

Imperial Point Animal Hospital Of Delray Beach
12.2021 - 06.2022
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Answered owner animal health questions and advised on best care practices.
  • Entered data from pet records and office visits into computer system using Cornerstone.
  • Maintained current and accurate medical records for patients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Responded to customer requests for products, services and company information.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Veterinary Receptionist

Healthy Pets Veterinary Care
01.2020 - 10.2021


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Provided clerical support to all company employees by copying, faxing and filing documents
  • Answered incoming calls on high-volume, multi-line phone switchboard
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.


Kennel Technician/Receptionist Assistant

Calusa Veterinarian Clinic
11.2018 - 01.2020

Waitress/Management Assistant

N2 Winebar
11.2015 - 04.2017

Education

Associate of Science - Liberal Arts And Sciences

Palm Beach State College
Boca Raton, FL

High School Diploma -

Boca Raton Community High School
Boca Raton, FL

Skills

  • Efficient and Detail-Oriented
  • Flight systems knowledge
  • Airline Operations
  • Equipment Oversight
  • Passenger service
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Brand Promotion
  • Relationship Building
  • Customer Data Confidentiality
  • Strong Interpersonal and Communication Skills
  • Team Oversight
  • Company Policy Adherence
  • Public Speaking
  • Reliability and punctuality
  • Professional Appearance
  • Safety Procedures
  • Emergency Procedures
  • Leadership Qualities
  • Cultural Awareness

References

Mary Greener

Flight Attendant, American Airlines 

(760) 608-7910


Robert Gagnon

First Officer, American Airlines

(602) 614-7704


Andres Izquierdo

Charge Nurse, Advanced Veterinary Care Center

(954) 551-2345

dre954pilot@gmail.com


Ciara Marchbanks

Hospital Manager, Healthy Pets Veterinary Care

(608) 351-9004



Timeline

Flight Attendant

American Airlines
03.2024 - 10.2024

Customer Service Representative

Imperial Point Animal Hospital Of Delray Beach
12.2021 - 06.2022

Veterinary Receptionist

Healthy Pets Veterinary Care
01.2020 - 10.2021

Kennel Technician/Receptionist Assistant

Calusa Veterinarian Clinic
11.2018 - 01.2020

Waitress/Management Assistant

N2 Winebar
11.2015 - 04.2017

Associate of Science - Liberal Arts And Sciences

Palm Beach State College

High School Diploma -

Boca Raton Community High School

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