Lindsay Zook
Baltimore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Stay At Home Mom
Self Employed
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Manager
The Mower Man/At Your Home Solution Services
07.2021 - 10.2022
- Create and maintain all client relationships
- Data entry of client information into the company database
- Maintain working relationships with clients
- Maintain a working relationship with contracted employees
- Assist in solving clients' issues with their equipment
- Schedule and maintain five mechanic's schedules
- Schedule, create, and maintain company Facebook and Instagram content
- Create and maintain company email advertisements and content
- Maintain company pipeline for home improvement services and keep contractors on schedule
- Assist in the sales of home improvement work
- Schedule roofing and siding inspections with our inspectors
- Maintain relationships with insurance adjusters
- Assist in collection of payment from clients from contracted employees
Claims Advocate
The Jacobs Company
08.2018 - 09.2020
- Create and maintain all client relationships
- Data entry of client information into the company database
- Maintain working relationships with claim departments and claim adjusters from insurance wholesalers
- Maintain a working relationship with company agents
- Assist in solving clients' issues with insurance claims
- Assist clients by taking claim information and processing with the insurance carrier
- Ensure clients are aware of all changes to their insurance claims
- Hold insurance carriers accountable to service guidelines and expectations and advise TJC of management of poor carrier performance
- Provide claims benchmarking
- Monitor claims reserves
- Keep producers aware of possible coverage gaps and claim denials
- Research policy coverage extensions to provide claim resolution for the best possible outcome
- Update carriers' loss book analysis to reduce the agency's overall loss ratio
Client Experience Manager
Remi Financial Services
03.2018 - 08.2018
- Create and maintain all client relationships
- Data entry of client information into EzLynx system for property and casualty insurance quotes
- Maintain a working relationship with insurance wholesalers
- Maintain a working relationship with company agents
- Assist in solving clients' issues with insurance policies
- Process monthly commission for agents
- Process agents' insurance requests for different property and casualty insurance products
Agent Assistant
Tide Creek Insurance Services
02.2017 - 08.2018
- Create and maintain all client relationships
- Data entry of client information into EzLynx system for property and casualty insurance quotes
- Maintain a working relationship with insurance wholesalers
- Assist in solving clients' issues with insurance policies
Client Experience Manager
Tide Creek Financial Services
02.2017 - 08.2018
- Create and maintain all client relationships
- Create and maintain an overall great client experience
- Schedule and maintain Agent's calendars
- Schedule client annual reviews and appointments
- Assist in client fact finding for life insurance, disability insurance, long term care insurance, and annuity products
- Maintain and update client information in company CRM
- Create and maintain a client birthday list
- Distribute monthly birthday cards to clients
- Create and maintain holiday cards and gift basket lists
- Distribute holiday cards and gift baskets
- Develop and plan client appreciation events
- Maintain client outreach list for quarterly calls
- Assist in production of company Retirewise seminars
- Maintain company financial planning pipeline
- Assist with client distribution requests
- Create and maintain a client list of required minimum distributions
- Edit and process all client financial paperwork
- Maintain company website and social media streams
- Preparation of company promotional material
Free Lance Writer
Direct Mail Solutions
07.2014 - 08.2017
- Research and analyze current industry trends to best target the client's ideal market
- Create written material to meet personal standards and to satisfy client needs
- Prepare work in appropriate formats for various publications and send them to publishers and producers
- Monitor and engage with the client's target audience
Associate Director, Communications
The Society for Clinical Research Sites
10.2015 - 02.2017
- Development of production timeline for newsletter and journal
- Development of written content of monthly newsletter
- Development of written content of quarterly journals
- Create and maintain social media engagement through twitter and LinkedIn
- Development and distribution of meeting minutes
- Development and management of the Pre-Summit face-to-face meeting with Leadership Council and Planning Committee
- Development and management of Summit speaker sessions
- Development and production of speaker packets
- Development and management of monthly webinar speakers
- Development and production of webinars
- Create and distribute CME/CEU certificates to site members
- Distribution of membership materials
- Establish and maintain relationships between multicultural site members
- Assist in registration of members for four Global Summits
- Assist in production and other responsibilities of four Global Summits
- Development and distribution of surveys using Qualtrics software
- Production and development of membership material (membership packets, scholarships, informational pamphlets)
- Production of informational membership webinars
- Assist in development of Global Impact Partner SAGS (acquiring member participation, production of webinar/face-to-face meetings, distribution of meeting minutes, etc.)
Assistant Project Manager
OnPoint CRO
05.2015 - 10.2015
- Company Overview: (Sister Company to SCRS)
- Maintain all study documents within an Electronic Trial Master File
- Develop and maintain effective working relationships between sites and the sponsor
- Source qualified vendors and assist in negotiating contracts
- Assist in management of operational aspects for implementation of clinical trial activities from study start-up, ensuring GCPs and relevant SOPs are met
- Organize and coordinate weekly meetings with international clients
- Provide monitoring, review, and tracking of clinical data and preparation of study specific documents according to FDA regulations
- Produce and develop meeting minutes
- Assist with production of feasibility calls with potential study sites
- Distribute site initiation materials
- (Sister Company to SCRS)
Research Analyst
Carma International
08.2014 - 05.2015
- Supervise research projects and data clean up
- Manage coders, prepare work schedules, and assign specific duties
- Locate, select, and procure article content for analysis
- Data entry and coding of written content
- Establish and maintain effective working relationships with multicultural clients and media representatives
- Build new relationships to develop new business opportunities
- Produce and distribute client data reports
- Responsible for all client information and project requests
- Observe and report on social, economic, and political trends that might affect clients
Legal Assistant/Personal Assistant
Law Offices of Kevin M. McNeil
06.2010 - 01.2015
- Coordinate various client documents such as subpoenas, affidavits, and file pleadings
- Manage and maintain all digital documents in an electronic filing system
- Assist attorneys in collecting client information and records
- Maintain company Facebook page
- Coordinate/schedule meetings
- Transcribing legal documents dictated by attorneys
Public Relations Intern
Lyons PR, LLC
07.2014 - 09.2014
- Respond to PSA requests for information from the media
- Establish and maintain cooperative relationships with representatives of the community, consumer, employee, or public interest groups
- Consult with production/support personnel to produce and coordinate production of advertisements and promotions
Education
B.S. - Communication Studies
Towson University
Towson, Maryland06.2014
Skills
- Social media engagement
- Critical thinking
- Creative and innovative
- Quality Control
- Analysis
- Internal communications
- Strong time management
- Press releases
- Administration and management
- Blog and website management
- Strategic Partnerships
- MailChimp
- HootSuite
- Webex
- C-VENT
- Qualtrics
- Microsoft Office
- EzLynx
- Salesforce
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
Affiliations
- Public Relations Society of America, Baltimore Chapter, Member, 2016-2017
- Public Relations Student Society of America, Member, 2010-2014
- Kappa Delta Sorority, Member, 2009-2013
- Kappa Delta Sorority, VP Public Relations, Assistant, 2009-2010
Certification
- Property and Casualty License - Maryland Department of Insurance.
Timeline
Office Manager
The Mower Man/At Your Home Solution Services
07.2021 - 10.2022
Stay At Home Mom
Self Employed
09.2020 - Current
Claims Advocate
The Jacobs Company
08.2018 - 09.2020
Client Experience Manager
Remi Financial Services
03.2018 - 08.2018
Agent Assistant
Tide Creek Insurance Services
02.2017 - 08.2018
Client Experience Manager
Tide Creek Financial Services
02.2017 - 08.2018
Associate Director, Communications
The Society for Clinical Research Sites
10.2015 - 02.2017
Assistant Project Manager
OnPoint CRO
05.2015 - 10.2015
Research Analyst
Carma International
08.2014 - 05.2015
Free Lance Writer
Direct Mail Solutions
07.2014 - 08.2017
Public Relations Intern
Lyons PR, LLC
07.2014 - 09.2014
Legal Assistant/Personal Assistant
Law Offices of Kevin M. McNeil
06.2010 - 01.2015
B.S. - Communication Studies
Towson University
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