Lindsay A. Crowe
Columbus,OH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
Work History
Human Resources Director
ViaQuest, LLC
06.2023 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Oversaw workers' compensation program for employees injured on job.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Streamlined recruitment processes, reducing time-to-hire and improving candidate quality.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Devised hiring and recruitment policies for 3,000-employee company.
Recruiting Manager
Citrin
02.2023 - 06.2023
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Streamlined recruiting processes for entire team.
- Implemented data-driven recruiting methods, utilizing analytics to inform decision-making processes and optimize results.
- Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
Recruiting Manager
UpHealth
06.2022 - 01.2023
- Managed team of 5 recruiters to deliver best-in-class talent to all departments. Provided coaching and feedback regularly through weekly touch bases.
- Led transition to Workday from legacy HRIS systems. Created workflows and business processes in Workday to align with recruiting practices.
- Created and standardized all recruiting processes. Created workflows for position approvals and interviewing processes and rolled them out company-wide.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability in departments across organization such as IT, Finance, Sales, Legal, Operations and Marketing.
- Consistently decreased time to fill open roles month over month.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Leveraged platforms such as Handshake, Glassdoor, Indeed, LinkedIn to source additional talent.
Human Resources Generalist
Martti By UpHealth
04.2020 - 06.2022
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Developed and enforced company policy and procedures relating to human resources activity.
- Attended career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Mentored two junior level HR Generalists through performance coaching and training.
Human Resources Generalist
Gap Inc
06.2019 - 04.2020
- Managed the Seasonal Employment Team, which was responsible for meeting all hiring needs for peak season. During this 10-week period, over 1,600 seasonal employees were successfully hired and on-boarded.
- Acted as a business partner on the coordination of all unemployment claims and hearings in conjunction with a third-party administrator.
- Worked with operational leadership to address employee issues and performance management.
- Created programs for leaders that equip them with essential tools and techniques for coaching employees in compliance with HR policies.
- Provided employee relations support to employees and business partners through investigations.
- Oversaw annual reward and merit appraisals to ensure alignment with performance and adhere to budget guidelines.
Human Resources Coordinator
Gap, Inc.
11.2018 - 06.2019
- Processed weekly payroll for over 2,000 employees.
- Utilized HRIS systems such as PeopleSoft and Kronos for reporting and data analytics.
- Processed, verified and maintained employee documentation such as data changes, corrective actions, and employment eligibility.
- Assisted employees with HR concerns regarding payroll, benefits, policies, FMLA and disability.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Completed I-9's and monitored employment eligibility through monthly audits.
Seasonal Human Resources Coordinator
Gap, Inc.
05.2018 - 08.2018
- Add new and remove terminated employees into HR systems using Kronos and PeopleSoft.
- Provided quality frontline HR customer service to all employees and business partners.
- Maintained employee files for the facility by filing, organizing and purging all HR files on schedule.
- Assisted with projects relating to all areas of HR (Recruiting, Compensation, Benefits).
Customer Relations Tier II
Gap, Inc.
09.2015 - 04.2018
- Acted as a customer advocate by researching and resolving complex customer concerns.
- Recognized and acted on situations that could put the business at risk.
- Initiated and maintained professional communication and conveyed feedback to internal business partners.
- Monitored social media channels and responded to customers on behalf of the brand.
- Responded to customer requests for products, services and company information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
Seasonal Employment Coordinator
Gap, Inc.
07.2017 - 11.2017
- Scheduled and facilitated pre-screenings and interviews daily.
- Made on-the-spot job offers.
- Responsible for applicant on-boarding and orientation for over 1000+ new hires during peak season.
- Manage the candidate’s background screening processes in partnership with First Advantage as the vendor.
- Post job ads on various mediums including Craigslist, College boards, Zip Recruiter, Indeed, Facebook, and LinkedIn.
- Conducted market research to ensure offers and benefits were competitive.
Seasonal Customer Relations Tier III
Gap, Inc.
11.2016 - 02.2017
- Delivered a positive customer experience by increasing brand loyalty and customer retention.
- Deescalated and resolved complex customer issues by displaying empathy while upholding brand integrity.
- Handled and resolved executive inquiries and concerns.
- Coached and motivated Tier II agents through leading by example.
- Recognized situations that could potentially put the business at risk and relayed information to appropriate business partners.
Merchandising Assistant Store Manager
Old Navy, Gap
04.2014 - 09.2015
- Executed compelling merchandising presentations to drive sales and profitability.
- Participated in walk-throughs with General Manager and Market Leader to identify wins and opportunities.
- Assisted employees with HR responsibilities such as payroll, benefits and hiring.
- Provided performance improvement plans to employees not reaching goals.
- Completed end of year performance appraisals for all store employees in partnership with store leadership.
Education
Bachelor of Science - Nutrition and Community Health
The Ohio State University
Columbus, Ohio03.2011
Skills
- Human Resources Allocation
- Policy Improvement Recommendations
- Compensation and Benefits Administration
- Exit Interviews and Processes
- Employee Relations Oversight
- HR Policies
- Human Capital Management (HCM)
- Human Resource Management Software (HRMS)
- Workday
- Compensation and benefits
- Team Management
- Recruiting Strategies
- Equal opportunities facilitation
- Performance Optimization
Timeline
Human Resources Director
ViaQuest, LLC
06.2023 - Current
Recruiting Manager
Citrin
02.2023 - 06.2023
Recruiting Manager
UpHealth
06.2022 - 01.2023
Human Resources Generalist
Martti By UpHealth
04.2020 - 06.2022
Human Resources Generalist
Gap Inc
06.2019 - 04.2020
Human Resources Coordinator
Gap, Inc.
11.2018 - 06.2019
Seasonal Human Resources Coordinator
Gap, Inc.
05.2018 - 08.2018
Seasonal Employment Coordinator
Gap, Inc.
07.2017 - 11.2017
Seasonal Customer Relations Tier III
Gap, Inc.
11.2016 - 02.2017
Customer Relations Tier II
Gap, Inc.
09.2015 - 04.2018
Merchandising Assistant Store Manager
Old Navy, Gap
04.2014 - 09.2015
Bachelor of Science - Nutrition and Community Health
The Ohio State University
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