Lindsay Elliott
PHILADELPHIA,PA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
Ross Dress for Less
Philadelphia
10.2020 - Current
- Executes customer service programs and Merchandise Presentation programs through Associate training and program supervision
- Supervises and coaches retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc
- Urgently approaches processing merchandise to the selling floor within company timeframe
- Ensures merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines
- Monitors inventory shortage programs in store and monitors programs to ensure compliance
- Understands company and store inventory results and goals
- Assists in the analysis of monthly store reports to evaluate controllable expenses and overall store performance
- Ensures proper scheduling of employees to meet business objectives
- Accepts special assignments as directed by management
- Organizational Development
- Ensures compliance of Ross personnel policies and procedures
- Assists in the management of and continuous monitoring of actual expenditures within budget
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
- Direct supervision of all non-exempt employees
- Associate of the month Award (2012)
- Longevity Recognition award (2016).
Assistant Store Manager
Ross Dress for Less
Philadelphia, PA
10.2010 - 09.2020
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Sales Associate
Burlington Coat Factory
Philadelphia
10.2008 - 09.2010
- Focuses on customers’ needs by utilizing active listening and interpersonal skills
- Direct experience providing quality service in a fast-paced environment with attention to detail
- Consistently achieve robust sales growth and customer satisfaction ratings while meeting revenue goals
- Resolve issues quickly, appropriately, and with a focus on customer retention
- Manage projects by employing collaborative skills and task completion proficiency
- Utilize superb communication ability to maintain professional relationships with colleagues and supervisors.
Education
High School Diploma -
Swenson Arts And Technology
Philadelphia, PASome College (No Degree) - Early Childhood Education
Community College of Philadelphia
Philadelphia, PASome College (No Degree) - Early Childhood Education
Wilmington University
New Castle, DESkills
- Ability to work effectively
- Teamwork
- Collaboration
- Active listening
- Empathy
- Interpersonal skills
- Detail-oriented
- Responsible
- Focused work ethic
- Micromanagement
- Talent development
- Partnership Building
- Shift Scheduling
- Retail Inventory Management
- Operations Management
- Competitor Monitoring
- Promotional planning
- Risk Management
- Customer Service Management
- Supply Ordering
- Talent Recruitment
- Report Generation
- Project Management
- Budget Administration
- Employee Training
- Store Merchandising
- POS Systems
- Store operations oversight
- Payroll Management
- Loss Prevention
- Team Development
- Revenue Generation
- Operational budgeting
- Store Opening and Closing
- Leadership Development
- Outstanding communication skills
- Sales Analysis
- Culture development
- Cash Management
- Inventory Control
- Bank and Safe Deposits
- Root Cause Analysis
- Sales Coaching
- Multitasking and Organization
- Program implementation
- Leading Staff Meetings
- Customer Relations
- Flexible Schedule
- Inventory Management
Timeline
Store Manager
Ross Dress for Less
10.2020 - Current
Assistant Store Manager
Ross Dress for Less
10.2010 - 09.2020
Sales Associate
Burlington Coat Factory
10.2008 - 09.2010
High School Diploma -
Swenson Arts And Technology
Some College (No Degree) - Early Childhood Education
Community College of Philadelphia
Some College (No Degree) - Early Childhood Education
Wilmington University
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