Lindsay Ervin, LICSW
Framingham,MA
Summary
Transformational behavioral healthcare leader with a focus on operations, collaboration, and quality to improve patient outcomes. Proven success in implementing change and building high-performing teams. Skilled in problem-solving using data-driven insights to identify improvement opportunities. Strong track record of leading collaborative and skill-based interdisciplinary teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Director, Behavioral Health
Commonwealth Care Alliance
Boston, MA
06.2022 - Current
- Provided statewide clinical leadership and oversight for Behavioral Health Services in MA, leading a team of over 20 behavioral health professionals for SCO and OneCare health plan members
- In partnership with the Quality department, consistently met the HEDIS withhold measure targets year over year. Received a prestigious Spotlight award in recognition of exceptional performance and commitment to excellence.
- Led analysis and interpretation of clinical and fiscal data to implement Medical Expense Initiatives, such as ED and Hospital Utilization Reduction Initiatives. Executed new workflows, system updates, ongoing performance monitoring, presentations to CMS and various teams, as well as training for the entire Clinical team.
- Managed an interdisciplinary team of Clinical Educators, responsible for onboarding curriculum development and continuous clinical education.
Director, Behavioral Health
Commonwealth Care Alliance
Worcester, MA
10.2021 - 06.2022
- Served as the clinical leader and oversaw Behavioral Health Services in both Worcester and Springfield. Managed a team of Behavioral Health Managers and their clinical teams.
- Evaluated and monitored Quality Metrics, teams' KPIs, clinician productivity, documentation timeliness and thoroughness, and Behavioral Health HEDIS measures.
- Maintained close communication with leaders statewide, ensuring alignment and integration of behavioral health clinicians with team members.
- Facilitated monthly Risk and Safety Meetings, providing clinical guidance and coaching for complex and high-risk members across the state.
Manager, Behavioral Health
Commonwealth Care Alliance
Framingham, MA
03.2019 - 10.2021
- Managed a team of 8-12 behavioral health staff, ensuring productivity expectations and metrics align with CCA's quality measures and HEDIS measures.
- Collaborated with medical leadership to achieve effective team integration
- Reviewed all inpatient behavioral health hospitalizations, conducting thorough Root Cause Analysis to identify areas for improvement.
- Participated in behavioral health staff selection, hiring, and onboarding while continuously assessing their performance
- Provided expert clinical guidance for complex situations within teams.
Associate Clinical Director
Commonwealth Care Alliance
Framingham, MA
04.2017 - 03.2019
- Oversaw the clinical group, hiring new staff, developing teams, and building member panels; successfully launched 'Clinical Group Central' in May 2017.
- Led the development and launch of the Ready Resource Team (RRT), assembling a diverse team of professionals including a Behavioral Health Specialist, Health Outreach Workers, LPNs, RNs, and Physical Therapist to deliver episodic care to community members.
- Managed daily operations of RRT and supervised a team of 5 staff members. Monitored KPIs, trained all staff on RRT workflows, reviewed and triaged referrals, monitored productivity, and implemented workflows.
- Managed diverse caseload consisting of individuals with complex mental health needs by providing comprehensive case management services such as assessment, chronic disease management, and behavioral health support
- Delivered comprehensive training in behavioral health to onboarding staff, facilitating monthly All Staff Meetings, and offering 'curbside consultation' to team members concerning complex patient needs.
Behavioral Health Specialist
Commonwealth Community Care
Framingham, MA
10.2013 - 04.2017
- Collaborated with interdisciplinary primary care team to deliver comprehensive behavioral health support to OneCare members with complex medical and behavioral health needs
- Performed comprehensive psychosocial assessments during home visits, delivering personalized therapy and developing individualized care plans
- Facilitated referrals to community mental health services, worked with member's formal and informal supports in the community, and conducted inpatient visits for collaborative discharge planning
- Performed assigned on-call duties, including authorization of CSU and inpatient admissions.
Social Worker
Umass Memorial Medical Center
Worcester, MA
10.2011 - 10.2013
- Managed caseload of adults with various clinical diagnoses including HIV/AIDS, Hepatitis C, substance abuse issues, depression, PTSD, and anxiety disorders.
- Provided individual therapy to patients on a weekly basis
- Collaborated with the patient's medical team to coordinate and run a Suboxone clinic
- Ensured comprehensive evaluation of new patients through psychosocial, risk assessments, and development of treatment plans
- Developed and facilitated weekly support group for women diagnosed with HIV/AIDS, offering psycho-educational sessions on infectious diseases, mental health concerns, addiction and relapse prevention. Employed CBT, Motivational Interviewing, and Art Therapy approaches.
Addictions Counselor
St. Elizabeth's Medical Center, Steward Family Hospital
Brighton, MA
11.2009 - 09.2012
- Served as a substance abuse counselor at the Comprehensive Addictions Program that included both Inpatient Detoxification and Outpatient Programs
- Completed psychosocial assessments, treatment planning and discharge planning
- Collaborated with patients to develop comprehensive aftercare plans, facilitating coordination of referrals to external organizations for enhanced outpatient support
- Held family meetings to prepare for their discharge, while providing education and referrals to ALANON meetings
- Conducted psycho-educational groups and attended AA and NA meetings with the patients on the unit
- Prepared for and participated in licensure requirements of Joint Commission on Accreditation of Hospitals (JCAHO).
Licensed Clinical Social Worker
North Suffolk Mental Health
Chelsea, MA
05.2009 - 10.2011
- Provided individual, group, and family treatment modalities to 100 clients in an outpatient community mental health clinic
- Provided effective psychotherapy for a diverse range of mental health issues including bipolar disorder, anxiety disorders, major depression, schizophrenia, and substance abuse problems.
- Evaluated client needs and strengths through comprehensive psychosocial assessments, leading to the creation of individualized treatment plans.
Program Coordinator
North Suffolk Mental Health
Chelsea, MA
09.2001 - 05.2009
- Managed the operations of a 14-bed DMH Residential, High-Intensity group home that provided support to adults with severe and persistent mental illness and substance use disorders
- Maintained a secure atmosphere by implementing effective crisis interventions
- Completed weekly supervisions with staff, held weekly staff meetings, and collaborated with clients' providers
- Effectively maintained program operations involving client rehabilitation, facilities management, fiscal management, and service plan development.
- Assigned on-call duties and conducted monthly and quarterly audits
- Prepared and participated in annual licensing inspections with the Department of Mental Health.
Education
Master of Social Work -
Boston College
Chestnut Hill, MA05.2008
Bachelor of Science: Psychology -
Northeastern University
Boston, MA05.2001
Skills
- Operations management
- Collaboration
- Quality metrics evaluation
- Patient outcomes
- Change management
- Team building
- Data-driven decision making
- Interdisciplinary team leadership
- Clinical education
- Clinical leadership
- Risk and safety management
- Team management
- Root cause analysis
- Performance assessment
- Case management
- Episodic care
- Behavioral health support
- Psychosocial assessments
- Care planning
- Discharge planning
- Individual therapy
- Substance abuse counseling
- Motivational interviewing
- Outpatient care coordination
- Crisis intervention
- Fiscal management
Certification
Licensed Independent Clinical Social Worker, MA 116447, 07/01/21
Timeline
Sr. Director, Behavioral Health
Commonwealth Care Alliance
06.2022 - Current
Director, Behavioral Health
Commonwealth Care Alliance
10.2021 - 06.2022
Manager, Behavioral Health
Commonwealth Care Alliance
03.2019 - 10.2021
Associate Clinical Director
Commonwealth Care Alliance
04.2017 - 03.2019
Behavioral Health Specialist
Commonwealth Community Care
10.2013 - 04.2017
Social Worker
Umass Memorial Medical Center
10.2011 - 10.2013
Addictions Counselor
St. Elizabeth's Medical Center, Steward Family Hospital
11.2009 - 09.2012
Licensed Clinical Social Worker
North Suffolk Mental Health
05.2009 - 10.2011
Program Coordinator
North Suffolk Mental Health
09.2001 - 05.2009
Master of Social Work -
Boston College
Bachelor of Science: Psychology -
Northeastern University
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