Lindsay Hester
Lumberton,NC
Summary
Diligent hard-worker with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with a fast paced environment and adaptable to new processes and procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier/Cook Shift Leader
Hardees
Tar Heel, NC
01.2021 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Resolved customer complaints in a timely manner.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Reviewed food orders to verify accuracy before they were sent out.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Improved performance of team members resulting in high-quality meals produced daily.
- Set up work stations prior to opening to minimize prep time.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Cashier Manager
41 Grocery & Market
Lumberton, NC
01.2018 - 01.2021
- Managed and trained cashiers on proper cash handling procedures.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Investigated discrepancies between actual inventory levels versus system reports.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
CNA
Woodhaven Retirement Home
Lumberton, NC
02.2016 - 01.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Cashier/Stocker
Wal-Mart Supercenter
Lumberton, NC
01.2015 - 02.2016
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Sorted returned merchandise for restocking or disposal.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Cashier/Pizza Maker
Tonys Pizzeria & Restaurant
Fayetteville, NC
09.2011 - 11.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Prepared dough and sauce for pizzas according to recipes.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
- Ensured compliance with health and safety regulations in the kitchen area.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Education
GED -
06-2012
Skills
- POS Systems
- Cash Handling
- Customer Service
- Cash Register Operation
- Organizational Abilities
- Conflict Resolution
- Complex Problem-Solving
- Retail Merchandising
- Time Management Skills
- Staff Training
Certification
- CNA1 August 2015
References
References available upon request.
Timeline
Cashier/Cook Shift Leader - Hardees
01.2021 - 10.2023
Cashier Manager - 41 Grocery & Market
01.2018 - 01.2021
CNA - Woodhaven Retirement Home
02.2016 - 01.2018
Cashier/Stocker - Wal-Mart Supercenter
01.2015 - 02.2016
Cashier/Pizza Maker - Tonys Pizzeria & Restaurant
09.2011 - 11.2015
Robeson Community College - GED,