LINDSAY HEBEL
Wixom,MI
Summary
Experienced and detail-oriented Recipient Rights Specialist with diverse experience in report writing, training, case management, and investigations. Adept at partnering with colleagues and other agencies to gather investigative data. Known for excellence in writing reports on investigative findings and conducting thorough investigations on violations of code-protected rights. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Exceptional communication skills from initial contact to follow-up.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recipient Rights Specialist
Oakland Community Health Network
2023.06 - Current
- Investigate violations of code-protected rights.
- Collect and analyze information and make decisions regarding investigative findings.
- Conduct investigative interviews.
- Generate required reports from investigations including decisions and recommendations for remedial/ disciplinary action of substantiated violations.
- Maintain all required timelines for Recipient Rights related documentation, including reports, letters and corrective action plans.
- Analyze and track patterns relating to rights issues in assigned territory.
- Review, analyze and code all incident reports relevant to assigned territory.
- Assist the training team with the provision of recipient rights training.
- Provide consultation and education for the OCHN provider network regarding rights related issues.
- Conduct site reviews for compliance.
- Assist in coordinating investigations with other agencies and legal entities.
Wraparound Facilitator
Easterseals MORC
2023.03 - 2023.06
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
SIS Trainer- Full Time
Easterseals MORC
2022.08 - 2023.03
- Completed AAIDD SIS Train-the-Interviewer training.
- Mentored and trained new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and led in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Provided ongoing quality assurance to SIS Assessors.
- Analyzed data and developed monthly reports on assessor productivity.
- Scheduled and administered clinical assessments of support needs to adults with Intellectual and Developmental Disabilities.
- Led and scheduled ongoing state-wide meetings with stakeholders.
- Exceeded goals through effective task prioritization and great work ethic.
Assessment Coordinator- Full Time
MORC, Inc.
2021.07 - 2022.08
- Scheduled and administered clinical assessments of support needs to adults with Intellectual and Developmental Disabilities.
- Utilized counseling skills to help individuals realize their potential as full members of their communities.
- Advocated for assessment process to circle of supports.
- Assisted assessors with trouble-shooting scheduling and coordination issues.
SIS (Supports Intensity Scale) Assessor- Contract
MORC, Inc.
2021.05 - 2021.07
- Completed SIS Train-the-Interviewer program and passed IRQR.
- Scheduled and administered clinical assessments of support needs to adults with Intellectual and Developmental Disabilities.
- Utilized counseling skills to help individuals realize their potential as full members of their communities.
- Explained assessment process to circle of supports.
Supportive Services Coordinator- Full Time
Community Housing Network
2021.01 - 2021.05
- Provided housing-related supportive services to participants in CHN's HUD-funded Permanent Supportive Housing Programs.
- Supported participants progress towards development and goals identified in the Housing Case Plan.
- Managed case load of 60 plus participants with history of homelessness, mental illness, and developmental disabilities.
- Completed SPDAT Assessments according to schedule.
- Collaborated with team members and external partners.
- Documented case updates in HMIS on a timely basis.
Service Coordinator- Full Time
KMG Prestige
2015.03 - 2020.12
- Provided case management to a diverse group of 300 senior citizens and persons with disabilities residing at Walled Lake Villa subsidized housing.
- Assisted residents in identifying, locating and acquiring services necessary for them to remain independent and improve their quality of life.
- Provided access to community-based supports and resources.
- Identified resident and community needs, implemented interventions, and assessed outcomes.
- Developed wellness clinics and educational programs.
- Advocated on behalf of residents and encouraged self-advocacy.
- Designed individualized service plans that take into account the clients' goals and preferences.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
Service Coordinator- Full Time
California Commercial Investments Group
2013.05 - 2015.03
- Provided case management to 30 senior citizens and 60 persons with disabilities.
- Assisted individuals in identifying, locating and acquiring services necessary for them to remain self-reliant and age in place in their homes.
- Provided assistance and access to community-based supports and resources for low-income residents to achieve self-sufficiency and economic independence.
- Worked with residents to achieve greater economic security by linking them with programs to improve their literacy, job skills, education, and money management.
- Facilitated stronger sense of community at Porter Apartments thereby decreasing crime and increasing safety and comfort of vulnerable residents.
- Designed individualized service plans that took into account clients' goals and preferences.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Rehabilitation Counselor Practicum
Peckham Inc.
2013.05 - 2013.08
- Provided counseling services to team members at Peckham under agency supervisor and university supervisor.
- Applied motivational interviewing and positive psychology techniques in sessions.
- Documented client progress and discussed issues in practicum course.
- Interviewed team members, assessed problems and needs, and implemented goals.
- Developed community resource guide for Peckham team members.
Behavioral Health Technician- Shift Leader
CBI Rehabilitation Services, Inc
2012.10 - 2013.04
- Supervised clients with Traumatic Brain Injuries and Autism spectrum disorders.
- Implemented individualized systematic behavior change programs.
- Administered medications and accurately documented medical issues.
- Supervised activities with clients and facilitated treatment within program and in community.
- Intervened in crisis situations, using approved methods promoting safety of all clients and staff, including physical management.
- Supervised behavioral aides.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Completed documentation for every incident and forwarded to correct personnel for review.
Area Lead/ Promotional Specialist
TEAM Enterprises
2011.12 - 2012.08
- Marketed and promoted new products, venues, events, etc.
- Managed team of promotional/ marketing representatives.
- Recruited and interviewed new Promotional Specialists.
- Set up new accounts.
- Communicated directly with businesses.
- Developed recaps and reports.
Supplemental Instruction Leader
Central Michigan University
2009.12 - 2011.12
- Attended Introduction to Psychology Course (PSY 100).
- Maintained contact with students and answered questions.
- Created review worksheets and session materials.
- Assisted students with reviewing course material and improving comprehension.
- Led discussions and activities centered around course content.
- Facilitated group sessions and provided one-on-one support.
- Attended and led supplemental sessions.
Resident Assistant
Brookdale Senior Living
2008.06 - 2010.03
- Assisted residents with activities of daily living.
- Managed medications.
- Planned and conducted life enrichment activities.
- Interacted with residents and guests to ensure a great experience and appropriately dealt with complaints.
Education
Master of Arts - Rehabilitation Counseling
Michigan State University
East Lansing, MI08.2014
Bachelor of Science - Psychology
Central Michigan University
Mt. Pleasant, MI12.2011
Skills
- Knowledge of Michigan Mental Health Code
- Recipient Rights
- Report Writing
- Incident Report Coding
- Case Management Proficiency
- Training
- Certified Rehabilitation Counselor
- Quality Assurance
- Community Resource Navigation
- Motivational Interviewing
- Remote Collaboration Tools
- Assessments and Individualized Service Plans
- Client Advocacy
- Customer Service
- Proficiency in Office programs
- Documentation and Reporting
- Data Collection and Analysis
- 85 WPM typing speed
Affiliations
- Volunteer Counselor, Michigan Medicare/ Medicaid Assistance Program (MMAP)
- Member, American Association of Service Coordinators (AASC)
- Secretary, Michigan Association of Service Coordinators (MASC), 2016 to 2017
- Treasurer, Michigan Association of Service Coordinators (MASC), 2019 to 2021
Accomplishments
- Awarded “Service Coordinator/ Management Team of the Year” by KMG Prestige in 2016.
- Guest speaker at Michigan Rehabilitation Association Conference in 2016.
- Served on Michigan Association of Service Coordinators (MASC) Conference Committee in 2017.
- Planned and coordinated 2019 MASC Symposium.
Certification
- Certified Rehabilitation Counselor (CRC)
Timeline
Recipient Rights Specialist
Oakland Community Health Network
2023.06 - Current
Wraparound Facilitator
Easterseals MORC
2023.03 - 2023.06
SIS Trainer- Full Time
Easterseals MORC
2022.08 - 2023.03
Assessment Coordinator- Full Time
MORC, Inc.
2021.07 - 2022.08
SIS (Supports Intensity Scale) Assessor- Contract
MORC, Inc.
2021.05 - 2021.07
Supportive Services Coordinator- Full Time
Community Housing Network
2021.01 - 2021.05
Service Coordinator- Full Time
KMG Prestige
2015.03 - 2020.12
Service Coordinator- Full Time
California Commercial Investments Group
2013.05 - 2015.03
Rehabilitation Counselor Practicum
Peckham Inc.
2013.05 - 2013.08
Behavioral Health Technician- Shift Leader
CBI Rehabilitation Services, Inc
2012.10 - 2013.04
Area Lead/ Promotional Specialist
TEAM Enterprises
2011.12 - 2012.08
Supplemental Instruction Leader
Central Michigan University
2009.12 - 2011.12
Resident Assistant
Brookdale Senior Living
2008.06 - 2010.03
Master of Arts - Rehabilitation Counseling
Michigan State University
Bachelor of Science - Psychology
Central Michigan University
- Certified Rehabilitation Counselor (CRC)
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