Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay M Reyes

Tehachapi,CA

Summary

A self-motivated professional with an excellent track record in a high volume bank teller position. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensures increased productivity and efficiency. A reliable and trustworthy individual with an in-depth knowledge of banking products and services. A trustworthy costumer service call center representative and teller with over 10 years experience in a fast-paced financial environment with high costumer confidentiality. A team player with exceptional customer service skills, strong numeracy skills and a positive attitude. A dependable professional who provides outstanding customer service, efficiently processes a high volume of error-free transactions. An organized and fast worker with solid computer skills and a sound knowledge of cash management principles. Recognized as a hardworking and adaptable team member who contributes to a positive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

19
19
years of professional experience

Work History

Lead Infant Daycare Teacher

Joyful Junction Daycare and Preschool
12.2014 - Current
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Cared for 8 infants daily.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Promoted sensory development by providing access to different textures.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Adhered to parent preferences and legal requirements for feeding breast milk, formula and solids to infants.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Gathered materials and resources to prepare for lessons and activities.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Receptionist

Ball Insurance Agency
08.2015 - 08.2016
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected monthly payments, processed transactions and updated relevant records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.

Bank Teller

Union Bank
12.2014 - 06.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Financial Services Representative II

Edwards Federal Credit Union
03.2007 - 10.2014
  • In charge of maintaining vault and buying and selling cash to tellers
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Answered telephone inquiries on products, and services
  • Resolved problems of clients
  • Conducted telephone interviews to process loan applications
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Met customer call guidelines for service levels, handle time and productivity.

NF II

Club Muroc
04.2004 - 03.2007
  • Kept track of finances with spreadsheets
  • Prepared money for cash drawers
  • Transported money from one location to another
  • Answered telephone inquiries on products, and services manage customer inquiries and complaints receive and verify loan
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

General Studies, Early Childhood Education

Cerro Coso Community College
Ridgecrest, CA

High School Diploma -

Mojave High School
Mojave, CA
2004

Skills

  • Good Listening Skills
  • Efficient Data Entry
  • High-Volume Environments
  • Computer Proficiency
  • Credit Card Payment Processing
  • Managing Multiple Tasks
  • Call Center Operations
  • Documentation
  • Customer Account Management
  • Customer Relations
  • Customer Service
  • Professional Telephone Demeanor

Timeline

Receptionist

Ball Insurance Agency
08.2015 - 08.2016

Bank Teller

Union Bank
12.2014 - 06.2015

Lead Infant Daycare Teacher

Joyful Junction Daycare and Preschool
12.2014 - Current

Financial Services Representative II

Edwards Federal Credit Union
03.2007 - 10.2014

NF II

Club Muroc
04.2004 - 03.2007

General Studies, Early Childhood Education

Cerro Coso Community College

High School Diploma -

Mojave High School
Lindsay M Reyes