Lindsay M. Torno
Portland,TX
Summary
Accomplished Director of Operations at Southwest Medical Associates, Inc., I spearheaded strategic initiatives that significantly enhanced operational efficiency and cohesiveness. Leveraging strong leadership and problem-solving skills, I achieved notable improvements in organizational productivity and employee engagement. Expert in budget control and operations oversight, my approach resulted in substantial cost savings and process optimizations.
Overview
19
19
years of professional experience
Work History
Director of Operations
Southwest Medical Associates, Inc.
08.2012 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Bank Teller
IBC Bank
05.2011 - 07.2012
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Reconciled cash drawer and resolved discrepancies.
Supplemental Instructor
Texas A&m University-corpus Christi
08.2007 - 05.2012
- Attended and led supplemental sessions.
- Evaluated overall program effectiveness by tracking key performance metrics and soliciting regular feedback from students and faculty.
- Assist students with reviewing course material and improving comprehension.
- Increased student confidence in subject matter expertise through consistent encouragement, guidance, and support during tutoring sessions.
Retail Sales Associate
Texas State Aquarium
06.2007 - 08.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Office Assistant
Gregory-portland Independent School District
08.2005 - 05.2007
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Retail Sales Associate
Gathering's Gift Shop
09.2005 - 12.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Scottsdale, AZ01-2025
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Scottsdale, AZ06-2023
Skills
- Strategic planning and execution
- Capital spending
- Operational efficiency
- Leadership training
- Operations oversight
- Business management
- Budget control
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Attention to detail
- Staff management
Timeline
Director of Operations
Southwest Medical Associates, Inc.
08.2012 - Current
Bank Teller
IBC Bank
05.2011 - 07.2012
Supplemental Instructor
Texas A&m University-corpus Christi
08.2007 - 05.2012
Retail Sales Associate
Texas State Aquarium
06.2007 - 08.2007
Retail Sales Associate
Gathering's Gift Shop
09.2005 - 12.2005
Office Assistant
Gregory-portland Independent School District
08.2005 - 05.2007
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
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