Lindsay Martin
Northville,MI
Summary
Results-driven professional with 12 years of customer service experience, 10 years of management experience and a focus on employee performance and business growth. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Skilled in working under pressure and adapting to new situations and challenges to best enhance business goals. A pure and genuine passion for helping others while maintaining personal and business growth.
Overview
13
13
years of professional experience
Work History
Store Manager
The Patient Station Dispensary
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Manager, Master Certified Spray Technician
SprayChic Airbrush Tanning
09.2018 - 05.2022
- Delivered feedback to the decision maker regarding employee performance and training needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and updated work schedules.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop improvements in employees and self.
- Cross-trained existing employees to maximize team agility and performance.
- Cash handling and drawer balancing.
- Extended length phone calls with proper phone etiquette to help customers feel comfortable before coming into the salon.
- In depth consultations with clients to create a comfortable environment.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Esthetician, Administrator
Sapphire Therapeutic Spa
07.2017 - 08.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Designed post-treatment at-home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Fostered friendly, warm and exceptional customer experience.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Stocked treatment rooms with proper supplies.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Assisted manager with daily spa operations.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
Server, Closing Manager
Wooden Shoe Restaurant
09.2013 - 08.2017
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Cultivated warm relationships with regular customers.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Concessions
Novi Ice Arena
09.2011 - 02.2014
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Maintained clean, organized workspace according to operational standards.
Education
No Degree - Dance, Business
No Degree - Business
Esthetician License - Esthetics
05.2017
Skills
- Customer Service and Relations
- Decision Making and Prioritization
- Multitasking and Organization
- Problem-Solving
- Willing to Learn
- Friendly and Positive
- Attention to Detail
- Sales and Marketing
- Schedule Optimization
- Staff Management
- Policies and Procedures
- Store operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Esthetician - 2017- Current
- Master Certified Spray Technician - 2018 - Current
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 5 in the development of employee growth.
- Achieved employee retention through effectively helping with incentive programs.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offTimeline
Store Manager - The Patient Station Dispensary
11.2021 - Current
Store Manager, Master Certified Spray Technician - SprayChic Airbrush Tanning
09.2018 - 05.2022
Esthetician, Administrator - Sapphire Therapeutic Spa
07.2017 - 08.2019
Server, Closing Manager - Wooden Shoe Restaurant
09.2013 - 08.2017
Concessions - Novi Ice Arena
09.2011 - 02.2014
Hope College - No Degree, Dance, Business
Grand Rapids Community College - No Degree, Business
The Salon Professional Academy - Esthetician License , Esthetics
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