Summary
Overview
Work History
Education
Skills
Timeline
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LINDSAY VARCHETTO

PENNSVILLE,NJ

Summary

I have worked in the medical field for 20 years. Beginning in 2010 as a Patient Escort with Christiana Care, I then transitioned into a role as a Patient Care Technician on the Acute Care for the Elderly Floor at Christiana Care. Once I became knowledgable with Patient Care I wanted to enhance my knowledge in Emergent situations and accepted a role in the Emergency Department at Christiana Care. I worked in that department for 9 years before accepting a Monday-Friday position at the Helen Graham Cancer Center as an Access Coordinator. Within this role I have experienced multiple different positions which include patient scheduling of Doctors appointments, Chemotherapy Treatments, and Currently am doing Prior Authorizations for treatments, Imaging and oral medications along with scheduling for a Hematology provider.

Overview

10
10
years of professional experience

Work History

ACCESS COORDINATOR

CHRISTIANA CARE HEALTH SERVICES
11.2023 - Current
  • Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
  • Enhanced patient satisfaction with efficient scheduling of appointments and followups.
  • Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
  • Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
  • Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
  • Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Organized patient records and database to facilitate information storage and retrieval.

Emergency Patient Care Technician

CHRISTIANA CARE
10.2014 - 11.2023
  • Enhanced patient safety by closely monitoring vital signs and promptly reporting any concerns to the medical team.
  • Increased patient comfort levels during transport by carefully positioning patients and securing them safely within the ambulance.
  • Established rapport and trust with patients from diverse backgrounds, ensuring they felt heard, respected, and comfortable during their emergency care experience.
  • Demonstrated exceptional attention to detail when administering medications under direction from physicians, avoiding errors or adverse reactions among treated patients.
  • Improved patient satisfaction by providing compassionate and efficient care during emergency situations.
  • Prevented potential complications through careful observation of patients'' physical condition, emotional state, and overall level of distress during emergencies.
  • Reduced wait times for treatment by efficiently triaging patients according to the severity of their conditions.
  • Assisted in life-saving procedures by effectively utilizing advanced emergency medical equipment and techniques.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Delivered emotional support to patients and families.
  • Performed medical tests and collected samples for laboratory analysis.

Education

High School Diploma -

NEWARK HIGH SCHOOL
Newark, DE
06-2007

Skills

  • HIPAA compliance
  • Customer service expertise
  • Exceptional organization
  • Adaptable mindset
  • Insurance verification
  • Medical terminology
  • Detail-oriented approach
  • Scheduling coordination
  • Appointment setting
  • Healthcare
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Verbal and written communication
  • Patient check-in
  • Registration and admissions
  • Relationship building
  • Phone and email etiquette
  • Patient registration
  • Conflict resolution
  • Appointment scheduling
  • Eligibility determination
  • Scheduling diagnostic procedures
  • Patient identity verification
  • Teamwork and collaboration
  • Attention to detail
  • Punctual and hardworking

Timeline

ACCESS COORDINATOR

CHRISTIANA CARE HEALTH SERVICES
11.2023 - Current

Emergency Patient Care Technician

CHRISTIANA CARE
10.2014 - 11.2023

High School Diploma -

NEWARK HIGH SCHOOL

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LINDSAY VARCHETTO