Lindsea Minck
Tampa,FL
Summary
Proactive customer-orientated professional with over 5 years of experience in customer service, strong skills in problem solving, communications and promoting teamwork. Looking to obtain employment within an organization that promotes personal and professional growth and that is both ethical and committed. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
The Woman's Group
03.2023 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Receptionist
The Woman's Group
08.2022 - 03.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Customer Service Specialist
Advantage Solutions Sales and marketing
05.2017 - 11.2021
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking and strong reasoning skills
- Reconcile orders to ensure accuracy of information, indicating discrepancies.
Cashier
Adventures Archery
12.2016 - 04.2017
- Providing customer service skills for customers purchasing product
- Professional phone skills and placing orders
- Handling cash drawer and inventory.
Customer Service Representative
Sykes Management Consultant
04.2015 - 12.2016
- Providing problem solving skills on accounts for customers
- Accessing accounts, data entry, professional phone skills.
Child Care Aid
Knights Elementary School
03.2012 - 05.2015
- Provided educational assistance to students after school
- Problem solving and time management in planning after school activities
- Responsible for handling weekly tuition.
Education
Diploma -
Strawberry Crest High School
Dover, FL01.2015
Skills
- Strong Customer Service
- Word Document
- Excel
- Organization
- Faxing
- Languages
- Sign Language
- Advancedg
- 10-Key
- Typing with accuracy
- Data Entry
- Work well individually or with team
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Direct Patient Care
- Phlebotomy
- Reliable team player
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Sterilization techniques
- Medical supply inventory
- Trustworthy companion
- EClinical Works (ECW)
Timeline
Medical Assistant
The Woman's Group
03.2023 - 03.2024
Medical Receptionist
The Woman's Group
08.2022 - 03.2023
Customer Service Specialist
Advantage Solutions Sales and marketing
05.2017 - 11.2021
Cashier
Adventures Archery
12.2016 - 04.2017
Customer Service Representative
Sykes Management Consultant
04.2015 - 12.2016
Child Care Aid
Knights Elementary School
03.2012 - 05.2015
Diploma -
Strawberry Crest High School
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