Lindsey Aamot
Delano,MN
Summary
Dynamic Account Manager with extensive experience in Client Relationships, customer service, issue management. Highly organized professional establishes relationships with customers. Stays calm under pressure. Ability to handle multiple tasks with time management skills, prioritization, great communication both written and verbal. Proven history to jump at new opportunities and take on new assignments to enhance skills while still focusing on client and member satisfaction.
Overview
13
13
years of professional experience
Work History
Account Manager
Prime Therapeutics LLC
02.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Primary contact for Clients to resolve operational issues, improve process, future product implementation
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Relationship management
- Successfully work client or member issues to ensure client and member's issues were both heard, fixed, and ensure won't happen in future
- Project Management Skills
- Implementation skills of new products or databases
- Handling of confidential information
- Collaborating with multiple teams across organization each day
- Experience with Salesforce, RxClaims, Microsoft Office
- Contract management.
- .Subject Matter Expert for internal team regarding Salesforce trainings, updates, process changes
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in delivery of pharmacy benefits services.
- Customer Service Point Of Contact to lead client call calibrations, update job aids and processes
- Point Person for Client or member escalated issues
- Meeting Management
- Note Taking skills
- Presentation preparation skills
Certified Clinical Review Lead Technician
Prime Therapeutics LLC
10.2011 - 02.2016
- Lead team of 20+ technicians
- Planned, scheduled, and delegated daily work to team of employees.
- Mentor to new staff
- Held meetings to discuss new implementations and regulations that would affect workflow
- Train new process and ensure successful impelementation
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Lotus Notes, RxClaims, Benefit Edit Tool, Microsoft Word, and Excel Knowledge
- Reviewing of Prior Authorizations, Step Therapy, Quantity Exceptions
- Researching of abnormal reviews.
- Organized work to meet demanding production goals.
Education
Normandale Community College
Pharmacy Technician Certification Board
04.2024
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Issue Resolution
- Goals and performance
- Project Management
References
References Available Upon Request
Timeline
Account Manager
Prime Therapeutics LLC
02.2016 - Current
Certified Clinical Review Lead Technician
Prime Therapeutics LLC
10.2011 - 02.2016
Normandale Community College
Pharmacy Technician Certification Board