Lindsey Abbott
Palestine,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative - Sales
Corporate Tools
02.2024 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Provided support in processing orders, maintaining efficient workflow for customer transactions.
- Adapted quickly to new tools and procedures, contributing to team efficiency and effectiveness.
- Collaborated with team members to resolve customer issues, fostering a positive service environment.
- Maintained knowledge of products and services, enabling informed assistance for customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative - Support
Corporate Tools
11.2022 - 02.2024
- Collaborated with team members to address complex issues, fostering a supportive environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Customer Service Representative
Continuum Global Solutions
01.2022 - 09.2022
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Communicated effectively with medical staff to resolve patient issues and enhance service delivery.
- Educated patients on insurance benefits, coverage options, and claims processes to ensure understanding.
- Handled high-volume calls, ensuring timely responses to patient requests and concerns.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Administrative Assistant Manager
Texas Department Of Criminal Justice
10.2016 - 12.2020
- Managed office operations, ensuring seamless workflow and effective communication among team members.
- Managed administrative operations, ensuring compliance with departmental policies and procedures.
- Led staff meetings, fostering collaboration and addressing operational challenges effectively.
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Implemented emergency response protocols during critical incidents, ensuring swift resolution and maintaining order.
- Trained new staff on operational procedures, fostering a cohesive team environment focused on safety and efficiency.
- Documented incidents and maintained accurate records for reporting purposes, ensuring transparency in operations.
Administrative Clerk
Texas Department Of Criminal Justice
05.2014 - 10.2016
- Managed daily administrative tasks to ensure efficient office operations.
- Coordinated scheduling and logistics for departmental meetings and events.
- Processed and maintained confidential records in compliance with regulatory standards.
- Assisted in developing and implementing office procedures to improve workflow efficiency.
Hairstylist
Sports Clips
07.2012 - 04.2014
- Delivered exceptional customer service by understanding client preferences and providing tailored hairstyling solutions.
- Executed precise haircuts using a variety of techniques, ensuring client satisfaction with final results.
- Mentored junior stylists, sharing best practices for efficient workflow and customer engagement.
- Developed and implemented standard operating procedures to enhance service delivery and salon efficiency.
Receptionist Administrator
Standz Hair Studio
08.2009 - 06.2012
- Managed front desk operations, ensuring efficient handling of calls and visitor inquiries.
- Coordinated scheduling for appointments and meetings, optimizing use of office resources.
- Maintained accurate records of client interactions and transactions using electronic management systems.
- Developed and implemented filing systems to enhance document retrieval efficiency.
Education
High School Diploma -
Elkhart High School
Elkhart, TXCosmetology
Baldwin Beauty School
Austin, TXSkills
- Active listening
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Team development
- Prioritization
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
Timeline
Customer Service Representative - Sales
Corporate Tools
02.2024 - Current
Customer Service Representative - Support
Corporate Tools
11.2022 - 02.2024
Customer Service Representative
Continuum Global Solutions
01.2022 - 09.2022
Administrative Assistant Manager
Texas Department Of Criminal Justice
10.2016 - 12.2020
Administrative Clerk
Texas Department Of Criminal Justice
05.2014 - 10.2016
Hairstylist
Sports Clips
07.2012 - 04.2014
Receptionist Administrator
Standz Hair Studio
08.2009 - 06.2012
High School Diploma -
Elkhart High School
Cosmetology
Baldwin Beauty School
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