Lindsey M Adamec
Summary
Dynamic Operations Manager with proven expertise at D&D Elevator Maintenance, Inc., enhancing customer satisfaction through effective problem-solving and team leadership. Successfully managed inventory and supply chain operations, consistently meeting financial targets while empowering staff and improving performance outcomes. Skilled in project management and employee relations, driving operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
D&D Elevator Maintenace, Inc
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responsible for weekly billing report to determine if customer accounts have billable chargers
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversee and approve all hours and expenses for payroll services on a weekly basis.
Maintenance & Repair Project Manger
D&D Elevator Mainterance, Inc
10.2022 - 01.2024
- Presents a professional image and courtesy to all customers.
- Creates maintenance and repair proposals as needed.
- Review service agreements (contracts) to determine coverages for work not included.
- Communicates with customers, vendors and employee regarding all aspects of scheduling and service updates.
- Responsible for ordering material for projects and stock items.
- Works with President to create meetings and agendas when necessary.
Service Coordinator/Customer Service Advocate
D&D Elevator Mainteance, Inc
08.2021 - 10.2022
- Managed a high volume of client requests, ensuring timely and effective elevator service.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Assist the service manager when needed.
Dispatcher
D&D Elevator Maintenace, Inc
03.2018 - 08.2021
- Responsible for dispatching service calls to the mechanics and assist in the scheduling and routing of mechanics.
- Communicate with customers regarding job status and answer any inquiries.
- Handle specials projects for management.
- Works closely with Maintenance Manager, communicating elevator issues that may arise on a daily basis.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Retail Sales Associate
Sterling Cellers Wine & Liquors
06.2016 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - Management Program
NAEC Vertical Transportation Management Program
Online 01-2023
High School Diploma -
Mahopac High School
Mahopac, NY06-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Project management
- Customer relationship management
- MS office
- Customer relationship management
Timeline
Operations Manager
D&D Elevator Maintenace, Inc
01.2024 - Current
Maintenance & Repair Project Manger
D&D Elevator Mainterance, Inc
10.2022 - 01.2024
Service Coordinator/Customer Service Advocate
D&D Elevator Mainteance, Inc
08.2021 - 10.2022
Dispatcher
D&D Elevator Maintenace, Inc
03.2018 - 08.2021
Retail Sales Associate
Sterling Cellers Wine & Liquors
06.2016 - 03.2018
Graduate Certificate - Management Program
NAEC Vertical Transportation Management Program
High School Diploma -
Mahopac High School
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