Lindsey Alexander
Business Management?Marketing
Ruth,MS
Summary
Goal-oriented and dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with customers and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Perceptive leader with solid record of accomplishment in attaining and surpassing targets. Stay on top of trends in marketing, healthcare and technology to maintain modern, efficient systems meeting needs of diverse customers and staff. Solid relationship-builder with decisive approach to solving operational problems.
Overview
16
16
years of professional experience
Work History
Director of Admissions and Compliance
Liberty Community Living Center
04.2022 - Current
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Improved resident retention by 40% in 12 month period through proactive communication and targeted support programs.
- Streamlined admissions process for efficiency, resulting in 30 minute faster response times for prospective residents.
- Evaluated applicant qualifications and assessed their potential fit within institution.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Oversaw budget management for admissions department, utilizing resources effectively while maintaining fiscal responsibility.
- Collaborated with marketing teams to create compelling promotional materials that showcased unique qualities of institution.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as liaison between prospective residents, families, physicians, and administration throughout admissions process, facilitating seamless communication among all parties involved.
- Maintained thorough knowledge of industry trends and legislative changes affecting healthcare admission policies, ensuring compliance at all times.
- Enhanced partnerships with hospitals, physicians, and clinics through regular outreach activities designed to strengthen connections between institutions while promoting mutual benefits for parties involved.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Coordinated efforts with financial aid (Medicaid/Medicare/Private Insurance)to provide comprehensive assistance and guidance for applicants seeking funding opportunities.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within team.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Managed diverse team of admissions professionals, fostering collaborative work environment focused on achieving departmental goals.
Owner/Operator
Anchored Media Services
08.2021 - Current
- Increased website traffic by 30% on average through targeted social media campaigns and SEO optimization
- Developed engaging marketing strategies that generated increased leads and conversions
- Built and maintained client websites, ensuring consistent brand identity and optimal user experience
- Created visually appealing social media graphics that effectively communicated brand messaging and promotions.
- Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Loan Officer
One Main Financial
03.2016 - 08.2017
- Worked with regulatory representatives to complete accurate filings and maintain compliance
- Networked within communities to identify and capitalize on business opportunities
- Compiled operational and risk reports detailing financials to help management make proactive decisions
- Received and routed incoming calls and correspondence to promote timely communication
- Created agendas, meeting notes, and other documents to enhance collaborative process
- Opened, sorted, and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes
- Maintained organized filing system of paper and electronic documents
- Assessed financial ability of potential customers
- Collected past due debts via phone and personal visits.
Director Of Admissions And Community Development
Courtyard Rehabilitation And Healthcare
03.2012 - 01.2016
- Admissions relief for 7 sister facilities
- Lead multi-disciplinary teams for department reviews and audits
- Tracked outgoing and incoming referrals
- Represented Courtyard Rehab in community relations
- Identified operational and performance issues and worked with managers to resolve concerns
- Created and updated spreadsheets detailing latest information regarding census and census development trends
- Supported patient transfers and family interdisciplinary meetings
- Evaluated documentation for accuracy and compliance
- Oversaw day-to-day operations such as Medicaid applications for new admits, patient room changes, phone interactions with families of patients, referral and discharge tracing, collections from Medicare and Medicaid
- Educated local physicians on updated therapy services and in-house capabilities
- Wrote and published local advertisements
- Worked with Medicaid and Medicare for office audits
- Managed mock state survey for internal training of clinical staff
- Cold calls to local and metro city hospitals for purpose of building census.
Executive Director Assistant/Hospice Care Consultant
Hospice Compassus
08.2008 - 02.2012
- Participated in Administrative meetings
- Conducted Internal Patient Chart and Employee File Auditing
- Completed Emergency Preparedness Plan for State requirements
- Clinical Appropriateness for admission assessments
- Joined in on Treatment team plans and reviews
- Conducted CEU programs for education/marketing
- Family and Facility contacts and updates - weekly
- Hosted community events to promote branding of business
- Process incoming referrals
- QAPI reporting - monthly
- Admission and Discharge reports - daily
- Met with local Physicians to establish rapport, build census.
Education
Bachelor Of Business Management -
Western Governors University
Online05.2025
Associate Of Science: Medical Billing/Coding And Clinical Management -
Southwest Mississippi Community College
Summit, MS05.2008
Skills
- Cross-functional Teamwork
- Compliance Monitoring
- Customer Service
- Technological Proficiency
- Branding Process
- Cold Calling
- Commitment
- Communication
- Community Relations
- Compliance Management
- Consistent
- Court Hearings
- Customer Relationship Management
- Emergency Planning
- Financial Goals
- Interdepartmental Communication
- Interpersonal Skills
- Leadership
- Marketing
- Microsoft Office
- Multidisciplinary
- Proactive
- Project Management
- Rapport
- Performance Metrics
- Search Engine Optimization
- Social Media Marketing
- Admissions Management
- Staff Training
- Streamlining Process
- Process Improvement
- Time Management
- Event Planning
- Collaborative Problem Solving
- Policy Development
- Budget Administration
- Training and Development
- Innovative Solutions
- Empathy and Compassion
- Program Evaluation
- Public Speaking
- Attention to Detail
- Resource Allocation
- Data Analysis
- Conflict Resolution
- Ethical Conduct
- Relationship Building
- Community Outreach
- Interviewing Techniques
- Quality Assurance
- Web Development
Accomplishments
- Developed and registered Home Educators of Southwest Mississippi a 501C7, with personally built team of seven volunteers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100 percent occupancy of nursing facility by introducing CRM software for tracking and converting leads. (2022 and 2023)
- Supervised team of 45 staff members.
- Achieved 0 deficiency state survey (2023) through effectively helping with training and development of direct patient care staff.
Affiliations
- Home Educators of Southwest Mississippi
Timeline
Director of Admissions and Compliance
Liberty Community Living Center
04.2022 - Current
Owner/Operator
Anchored Media Services
08.2021 - Current
Loan Officer
One Main Financial
03.2016 - 08.2017
Director Of Admissions And Community Development
Courtyard Rehabilitation And Healthcare
03.2012 - 01.2016
Executive Director Assistant/Hospice Care Consultant
Hospice Compassus
08.2008 - 02.2012
Bachelor Of Business Management -
Western Governors University
Associate Of Science: Medical Billing/Coding And Clinical Management -
Southwest Mississippi Community College