Lindsey Allen
Taylor Mill,KY
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in complaint resolution and upselling strategies. Adept at active listening and critical thinking, I consistently enhance customer satisfaction and loyalty through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Intelogix
09.2025 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and procedures.
- Implemented process improvements to enhance customer satisfaction and service efficiency.
- Monitored call metrics to identify trends and recommend strategies for improvement.
Advisor 2 Customer Service (seasonal)
Concentrix
12.2024 - 08.2025
- Managed inbound and outbound calls regarding TurboTax inquiries to ensure clarity.
- Documented call details and communicated follow-ups via email promptly to customers.
- Provided exceptional customer service, fostering high levels of customer satisfaction.
- Resolved customer complaints efficiently, maintaining calm in challenging situations.
- Assisted customers with product selection, ordering, billing, and technical support.
- Identified opportunities for upselling products based on customer needs and feedback.
- Maintained detailed records of customer interactions for future reference and analysis.
- Gathered customer feedback through surveys to enhance overall service delivery.
Babysitter
Self-employeed
08.2021 - 12.2024
- Fostered understanding and patience in children through daily interactions and guidance.
- Prepared nutritious meals and snacks according to dietary requirements.
- Maintained awareness of current toy and child-related recalls to ensure safety.
- Assisted with homework and educational projects while facilitating engaging activities.
- Developed creative methods to encourage learning through everyday experiences.
- Administered medication as needed, following parent instructions.
- Helped older children with homework assignments as directed by parents.
Customer Service Representative
RDI Connect
03.2019 - 08.2022
- Addressed customer inquiries and resolved complaints, resulting in improved customer loyalty and satisfaction.
- Managed a high volume of calls, reducing wait times and effectively handling escalated customer issues.
- Utilized active listening skills to promptly resolve customer concerns, ensuring accurate follow-up and issue resolution.
- Processed orders and maintained up-to-date customer records, enhancing service quality through informed product recommendations.
Transcriptionist
Rev
04.2019 - 03.2020
- Transcribed audio and video materials, ensuring high accuracy by maintaining up-to-date knowledge of industry-specific terminology.
- Delivered transcriptions promptly, facilitating ongoing professional relationships through timely submissions.
- Reviewed, edited, and refined transcribed reports, enhancing document quality by correcting errors in spelling, grammar, and clarity.
House Cleaner
The Cleaning Authority
10.2015 - 02.2016
- Maintained high standards of cleanliness, ensuring bathrooms were disinfected and mopped regularly to uphold sanitary conditions.
- Conducted thorough dusting of picture frames and wall hangings, and effectively treated linens to preserve their condition.
Housekeeper
Doverwood Nursing Home
01.2014 - 05.2015
- Maintained high standards of room hygiene, ensuring all guest areas were clean and well-supplied, which included refreshing linens, vacuuming, and restocking necessary items to enhance guest comfort.
- Adhered to safety guidelines while handling cleaning chemicals and operated equipment, contributing to a safe and sanitary environment by effectively disposing of waste and maintaining cleanliness in storage areas.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL06.2017
Skills
- Active listening and effective communication
- Order fulfillment and processing
- Billing adjustments and refunds
- Persuasion techniques
- Product organization and knowledge
- Shipping and receiving
- Critical thinking and problem-solving
- Reading comprehension
- Filing and record keeping
- Customer service and support
- Technical support and call management
- Upselling strategies
- Complaint resolution
- Child supervision
- Time management and team collaboration
Timeline
Customer Service Representative
Intelogix
09.2025 - 10.2025
Advisor 2 Customer Service (seasonal)
Concentrix
12.2024 - 08.2025
Babysitter
Self-employeed
08.2021 - 12.2024
Transcriptionist
Rev
04.2019 - 03.2020
Customer Service Representative
RDI Connect
03.2019 - 08.2022
House Cleaner
The Cleaning Authority
10.2015 - 02.2016
Housekeeper
Doverwood Nursing Home
01.2014 - 05.2015
Associate of Science - Criminal Justice
American InterContinental University