Lindsey Alt

Led teams of up to 6 personnel in SQL Server Database Engineering, supervising daily performance as well as training and improvement plans.

• Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Assisted senior leadership in managing deliverables and metrics for database operations and support teams

• Subject matter expert for GoldenGate replication supporting over 60 replicated databases.
• Managed multiple large project efforts including database upgrades for over 200 databases.
• Coordinated with application and infrastructure teams to support database upgrades and migrations to align database projects with other application and infrastructure releases.
• Worked with customers and other third parties to support DBA functions.
• Participated in situation management of incidents to support database operations.
• Participated in disaster recovery exercises, testing contingency plans to ensure minimal impact on business operations during emergency situations.
• Provided technical support to end-users, troubleshooting database-related issues and offering guidance on best practices.

• Provided support for medical practices using NexTech’s proprietary practice management software
• Accurately assessed customers’ problems while providing them with the best solution
• Assisted users with SQL maintenance, server management, data storage, and backup related issues
• Successfully met quotas and department goals

• Assisted users with problem determination using AT&T VPN software including but not limited to connectivity issues, network settings, error codes, and updates
• Provided training support for other AT&T interns including the use of billing tools, proprietary software, and web based applications
• Verified server and network connectivity through the use of telnet testing, tcp/ip flushes, and ping tests
• Efficiently assisted customers with e-mail, billing, and password support