Summary
Overview
Work History
Education
Skills
Timeline
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Lindsy Amos

San Antonio,TX - Texas

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated service industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

General Manager

Home Room
07.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Administrative Manager

Charlie Browns Neighborhood Bar And Grill
09.2022 - 07.2023
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Met department budgets by monitoring and reporting on office expenses.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for [Number] employees.

Marketing Assistant

Charlie Brown's Neighborhood Bar And Grill
09.2022 - 07.2023
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Conducted thorough research to construct creative and fresh ideas.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Tracked marketing efforts to monitor results in real-time.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Utilized time tracking software for accurate project and time management.
  • Compiled product and customer data to generate informed profit projections.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Generated reports to support development and implementation of marketing plans.
  • Researched and evaluated potential new markets and products.
  • Tracked key performance indicators to measure success of campaigns.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Lead Bartender

Charlie Brown's Neighborhood Bar And Grill
12.2020 - 07.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Education

No Degree - Communications

San Antonio College
San Antonio, TX

Skills

  • Staff Development
  • Market Growth
  • Menu Planning
  • Staff Training
  • Employee Scheduling
  • Process Redesign
  • Vendor Negotiations
  • Product Costing
  • Cross-Functional Team Management
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Staff Motivation

Timeline

General Manager

Home Room
07.2023 - Current

Administrative Manager

Charlie Browns Neighborhood Bar And Grill
09.2022 - 07.2023

Marketing Assistant

Charlie Brown's Neighborhood Bar And Grill
09.2022 - 07.2023

Lead Bartender

Charlie Brown's Neighborhood Bar And Grill
12.2020 - 07.2023

No Degree - Communications

San Antonio College

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Lindsy Amos