Lindsey Arnold
Bradenton,FL
Summary
Proven leader in medical billing and coding, notably at Cooper Family Medical, where I spearheaded initiatives that slashed claim denials by 80%. My adeptness in Athena, Nextgen, and eClinicalWorks, combined with unparalleled attention to detail, ensures peak departmental performance. My ability to motivate staff and foster teamwork elevates operational efficiency and compliance.
Overview
12
12
years of professional experience
Work History
Medical Billing and Coding Supervisor
Cooper Family Medical
2016.09 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Expedited billing processes by accurately coding (99% accuracy) diagnoses and procedures, reducing claim denials by 80% therefore ensuring timely payments.
- Reduced instances of billing errors by conducting detailed audits of coding practices within medical facilities.
- Worked hold buckets in order of oldest claims and highest complexity to ensure maximum reimbursement rates.
- Verified insurance information prior to all appointments
- Requested and obtained Referrals and authorizations as needed including those of surgical nature
- Billed and coded for patient hospital stays.
- Scheduled surgeries as needed
- Processed Rx scripts
- Assisted in clinic where needed taking vitals, intake, drawing blood samples as well as scribing proficiently for doctors when requested.
- Performed Risk Assessments and Tracked HEDIS procedures
- Coded for inpatient, outpatient, Surgical, Specialist and Radiology procedures.
Retina Technician/Medical Coder
Retina and Macula Consultants
2018.02 - 2024.08
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Prepped patients for Injections, laser and cryotherapy when needed
- Checked Visual Acuity, as well as pupils,ocular motility, and IOP with goldman applanation
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
MedicalCoder/MA
Greenville Ent
2015.02 - 2016.07
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Representative
Dial America Marketing Inc
2013.01 - 2015.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
RBT
EBS Healthcare
2014.03 - 2015.02
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Increased independence in daily living tasks by providing consistent skill development support.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
- Collaborated with clinical team to develop comprehensive treatment plans for clients.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Utilized visual supports and social stories to facilitate understanding of complex concepts for clients with diverse needs.
- Conducted functional behavior assessments to identify triggers and patterns of challenging behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Mobile Phlebotomist
Assure Labs
2012.12 - 2014.03
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Acted as a liaison between patients, healthcare providers, and laboratory staff by effectively communicating relevant information regarding test results or special requests.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
Education
Bachelor of Science -
Furman University
Greenville, SC06.2014
High School Diploma -
Southside Highschool
Greenville, SC05.2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Processes and procedures
- Athena,Nextgen, eClinicalworks , Central Reach experience
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Effective Communication
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Written Communication
Timeline
Retina Technician/Medical Coder
Retina and Macula Consultants
2018.02 - 2024.08
Medical Billing and Coding Supervisor
Cooper Family Medical
2016.09 - Current
MedicalCoder/MA
Greenville Ent
2015.02 - 2016.07
RBT
EBS Healthcare
2014.03 - 2015.02
Customer Service Representative
Dial America Marketing Inc
2013.01 - 2015.07
Mobile Phlebotomist
Assure Labs
2012.12 - 2014.03
Bachelor of Science -
Furman University
High School Diploma -
Southside Highschool
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