Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Account Executive and Training Specialist
CCS Presentation Systems
07.2010 - Current
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Resolved issues promptly to drive satisfaction and enhance customer service.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
Provided coaching and mentoring to employees.
Facilitated virtual, in-person and blended learning sessions.
Educator
Scottsdale Unified School District
07.2007 - 06.2010
Built relationships and communicated with parents to provide best learning environment for children.
Monitored student progress and adjusted instruction to meet individual needs.
Utilized innovative teaching strategies to effectively engage students in learning.
Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Educator
Glendale Elementary School District
07.2005 - 06.2007
Developed and implemented engaging lesson plans to keep learner attention.
Helped students explore concepts with engaging, learning-focused activities.
Scheduled conferences with parents to discuss students' progress and classroom behavior.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Server
Tequila Grill
01.2004 - 09.2006
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Elevated customer satisfaction through followup and enthusiastic customer service.
Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Elementary Education
Arizona State University
Tempe, AZ
05.2005
Skills
Customer Service
Written and Verbal Communication
Project Management
Time Management
Attention to Detail
Teamwork and Collaboration
Work Preference
Work Type
Part TimeFull Time
Work Location
On-SiteRemoteHybrid
Important To Me
Healthcare benefitsFlexible work hoursCompany Culture
Timeline
Account Executive and Training Specialist
CCS Presentation Systems
07.2010 - Current
Educator
Scottsdale Unified School District
07.2007 - 06.2010
Educator
Glendale Elementary School District
07.2005 - 06.2007
Server
Tequila Grill
01.2004 - 09.2006
Bachelor of Arts - Elementary Education
Arizona State University
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