Lindsey Barton
Dallas,TX
Summary
Proven Client Relations Manager at JRM Management, adept in enhancing customer retention and multitasking. Spearheaded team development and client satisfaction initiatives, significantly improving service delivery. Skilled in time management and attention to detail, excel in driving results through strategic planning and effective communication. Client Relations Manager with solid experience in high tempo contact center environments. Solid skills gaining trust of individuals, leading diverse teams and winning customer satisfaction. Superb command of project management, client conflict resolution, and business management.
Overview
17
17
years of professional experience
Work History
Client Relations Manager
Jrm Management
07.2007 - Current
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous growth and improvement.
- Managed and directed employees across multiple departments.
- Developed, implemented and maintained plans to build client relations.
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Handled confidential and sensitive information with discretion and tact.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Directed 14-person team of customer service personnel while helping front-line team members work effectively with over 200 daily customers.
Office Manager/Event Coordinator
The Dallas Dating Company
07.2007 - 05.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Eastfield College
Mesquite, TXSkills
- Customer Retention
- Multitasking Abilities
- Time Management
- Attention to Detail
- Reliability
- Account Management
Timeline
Client Relations Manager
Jrm Management
07.2007 - Current
Office Manager/Event Coordinator
The Dallas Dating Company
07.2007 - 05.2013
Eastfield College
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