Lindsey Bearden
Jacksonville,TX
Summary
Dependable and dedicated professional with a strong focus on meeting daily requirements and exceeding expectations. Known for respectfulness, punctuality, and an unwavering work ethic, consistently contributing to team success. Highly goal-oriented with a collaborative spirit, fostering positive relationships and driving collective achievements. Committed to delivering high-quality results in fast-paced environments while maintaining a proactive approach to challenges.
Overview
13
13
years of professional experience
Work History
Front Office Coordinator
All Smiles
07.2022 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple providers, optimizing staff time and resource allocation.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail. Posted all insurance payments to patients accounts and invoiced accordingly. Generate monthly statements monthly.
- Streamlined billing processes, resulting in faster turnaround times for insurance claims.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Verify individual insurance benefits for patients to accurately estimate coverage of insurance payment for treatment.
Office Manager
Gourmet Gardens
03.2021 - 07.2022
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Developed and implemented office policies, improving compliance and standardization across departments.
- Coordinated vendor relationships, negotiating contracts to secure cost-effective services and supplies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Attended marketing shows in various cities.
- Generated invoices to customers.
- Placed sales calls and handled sales for incoming customer calls.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Server
Jalapeno Tree
04.2021 - 12.2021
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliations.
- Implemented efficient table turnover strategies, maximizing seating capacity during peak hours.
- Developed knowledge of menu items to make personalized recommendations to guests.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat patronage.
Customer Service Rep
Convergys
08.2017 - 12.2017
- Managed high-volume calls while maintaining professionalism and empathy.
- Responded to customer requests for products, services, and company information.
Manager
Black King
11.2015 - 07.2016
- Oversaw budget management and resource allocation for optimal project execution.
- Managed and motivated employees to be productive and engaged in work.
Office Admin
Bailes and Company
06.2015 - 03.2016
- Provided administrative support to senior staff members, streamlining daily operations within the office environment.
- Processed incoming documents, ensuring accurate categorization and storage.
Office Admin
East Texas Copy Systems
12.2012 - 06.2015
- Built trust and rapport with clients through open, transparent communication and exceptional follow-through on promises made during sales calls.
- Assisted with new business sales calls and persuaded customers to drive toner sales.
Education
Basic Courses
Tyler Junior College
Tyler, TX06.1998
High School Diploma - undefined
Jacksonville High School
Jacksonville06.1996
Skills
- Microsoft Office proficiency
- Experienced in QuickBooks software
- Billing and reconciliation
- Effective communication
- Effective time management
- Initiative-driven
- Client support
- Efficient at acquiring new skills
Timeline
Front Office Coordinator
All Smiles
07.2022 - Current
Server
Jalapeno Tree
04.2021 - 12.2021
Office Manager
Gourmet Gardens
03.2021 - 07.2022
Customer Service Rep
Convergys
08.2017 - 12.2017
Manager
Black King
11.2015 - 07.2016
Office Admin
Bailes and Company
06.2015 - 03.2016
Office Admin
East Texas Copy Systems
12.2012 - 06.2015
High School Diploma - undefined
Jacksonville High School
Basic Courses
Tyler Junior College