Lindsey Beck
Redding,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I have proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lulus
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Lifespan: The Center For Anti-Aging Medicine
04.2021 - 04.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Barista
Dutch Bros
06.2016 - 08.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained regular and consistent attendance and punctuality.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12.2024
Associate of Science - Business Administration
Shasta College
Redding, CA03.2020
Skills
- POS Systems and Ordering Platforms
- Critical Thinking
- Call Center Operations
- Remote Work
- Promotional Support
- Shipping and Receiving Understanding
- Active Listening
- Grammar
- Typing Proficiency
- Problem-Solving Ability
- Customer Service
- Sales Expertise
- Conflict Mediation
Timeline
Customer Service Representative
Lulus
07.2022 - Current
Medical Receptionist
Lifespan: The Center For Anti-Aging Medicine
04.2021 - 04.2022
Barista
Dutch Bros
06.2016 - 08.2020
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Science - Business Administration
Shasta College
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