Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Bennett

DAYTONA BEACH,FL

Summary

Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.


Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students.

Overview

9
9
years of professional experience

Work History

Instructor

Agero
01.2021 - Current
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Optimized learning plans based on student performance and feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student participation via engaging lectures and assignments.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Supervised and monitored students' use of tools and equipment.
  • Connected instruction to real-world experiences and to students' post-secondary goals.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Agero
01.2015 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Quality Assurance Specialist

Agero
01.2016 - 08.2023
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Fixed identified issues to improve workflows.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.

Subject Matter Expert

Agero
03.2022 - 12.2022
  • Supported teams in continuous delivery of quality services, enhancing usage and introducing new features for the roadside assistance software.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Collaborated with management to identify and prioritize new development concepts including performance metrics.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Oversaw the Quality Assurance agents, ensuring there tasks and responsibilities were completed via goggle sheets, docs and excel, bulk text, autocrat.
  • Created class schedules for the agents based upon the roadside assistance courses that were scheduled monthly.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL
06.2015

Medical Assistant -

Americare School of Nursing
Altamonte Springs Fl
03.2002

High School Diploma -

Deltona High School
Deltona, FL
05.1998

Skills

  • Reviewing Curriculum
  • Instructional Assistance
  • Smart Board
  • Behavior Modeling
  • Positive Learning Environment
  • Quizzes, Tests and Exams
  • Curriculum Development
  • Tutoring
  • Learning Skills Development
  • Coach Clients
  • Academic Advising
  • Team Teaching and Collaboration

Timeline

Subject Matter Expert

Agero
03.2022 - 12.2022

Instructor

Agero
01.2021 - Current

Quality Assurance Specialist

Agero
01.2016 - 08.2023

Customer Service Representative

Agero
01.2015 - Current

Associate of Arts -

Daytona State College

Medical Assistant -

Americare School of Nursing

High School Diploma -

Deltona High School

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Lindsey Bennett