Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Bonds

Clinton,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

City Carrier Assistant

United States Postal Service
07.2021 - 09.2023
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Prepared and organized mail materials for delivery.
  • Explained mail regulations, policies or procedures to postal customers.
  • Collected deposits, payments and fees for postal products and services.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtain signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Lead Waitress

Waffle House
05.2021 - 07.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Carried out complete shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.

Medical Assistant Intern

Ivey Family Medicine
06.2019 - 08.2019
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Adhered to strict document deadlines for charting and other paperwork.
  • Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Scheduled appointments and tests to coordinate patient care.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Helped with patient preparation and recovery to support patient comfort and well-being.
  • Provided patient education to improve understanding and self-care.
  • Transcribed physician orders and instructions to minimize risk of miscommunication.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

ER Admissions Clerk

Eureka Springs Hospital
12.2017 - 02.2019
  • Utilized audits and controls to accurately manage cash.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Certification - Clinical Medical Assisting

Blue Cliff College - Fayetteville
Fayetteville, AR
10.2019

High School Diploma -

Har-Ber High School
Springdale, AR
05.2017

Skills

  • Payment Collections
  • Effective Communication
  • Multitasking Capabilities
  • Maintaining Confidentiality
  • Attention to Detail
  • Adaptability and Flexibility
  • Data Entry
  • Office Management
  • Customer and Client Relations

Timeline

City Carrier Assistant

United States Postal Service
07.2021 - 09.2023

Lead Waitress

Waffle House
05.2021 - 07.2021

Medical Assistant Intern

Ivey Family Medicine
06.2019 - 08.2019

ER Admissions Clerk

Eureka Springs Hospital
12.2017 - 02.2019

Certification - Clinical Medical Assisting

Blue Cliff College - Fayetteville

High School Diploma -

Har-Ber High School

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Lindsey Bonds