Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Bosserd

Lowell,Michigan

Summary

Accomplished Sales Operations Manager with a proven track record at Amynta, adept in CRM management and fostering strong client relationships. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in leveraging forecast tracking for strategic planning, resulting in a notable increase in sales and production efficiencies.

Overview

25
25
years of professional experience

Work History

Sales Operations Manager

Amynta
04.2016 - 05.2023
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
  • Played an integral role in launching new products successfully into the market through efficient, just in time production, meeting sales goals.
  • Reduced operational costs through the identification and elimination of inefficient processes and practices.
  • Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
  • Implemented new lead generation process, significantly increasing volume of qualified leads reaching sales team.
  • Implemented new CRM system (Acumatica) for better tracking of inventory, sales orders, accounting, and production.
  • Negotiated with vendors to secure more favorable terms, directly impacting bottom line by reducing cost of goods sold.
  • Optimized inventory management practices, reducing overhead costs while ensuring product availability aligned with sales trends.

Sales Analyst

Sherwin-Williams
08.2014 - 04.2016
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Increased sales efficiency by streamlining data analysis and reporting processes.
  • Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
  • Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.

Sales Support Supervisor

Valspar
01.2004 - 08.2014
  • Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
  • Developed and maintained strong relationships with key clients to ensure long-term revenue growth.
  • Managed a team of sales support professionals, consistently meeting or exceeding departmental performance metrics.
  • Resolved complex client issues promptly, maintaining positive business relationships and minimizing potential revenue loss.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Coordinated with other departments to provide smooth execution of sales initiatives.

Sales Support Specialist

Lilly Industries / Valspar
01.1998 - 01.2004
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.

Education

Associate Of Arts - Interior Decorating And Design

Grand Rapids Community College
Grand Rapids, MI
05.2003

Skills

  • CRM management
  • Forecast tracking
  • Customer service
  • Relationship building
  • Collaborative mindset
  • Quarterly forecasting
  • Sales analytics
  • Change management

Timeline

Sales Operations Manager

Amynta
04.2016 - 05.2023

Sales Analyst

Sherwin-Williams
08.2014 - 04.2016

Sales Support Supervisor

Valspar
01.2004 - 08.2014

Sales Support Specialist

Lilly Industries / Valspar
01.1998 - 01.2004

Associate Of Arts - Interior Decorating And Design

Grand Rapids Community College

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Lindsey Bosserd