LINDSEY BOULTON
Milwaukee,WI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Dental Office Manager
Smiles On Broadway
Milwaukee, WI
04.2015 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted physicians with finalizing reports, speeches or presentations using Word and Excel.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Provided timely follow up with payers regarding payment status of claims.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Patient Care Coordinator
Oakton Family Dentistry
Oakton, VA
03.2012 - 04.2015
- Scheduled evaluations and procedures for patients.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assured regulatory compliance and professionalism across patient service.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Lead Dental Assistant
Dr. Thomas Wall, DMD
Washington, DC
06.2006 - 12.2011
- Maintained patient charts, including medical histories, medications, and allergies.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Ensured that all necessary supplies were available for each procedure.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
Education
Business Management
MATC
Milwaukee, WI01-2019
Dental Assisting Certification - Dental Assisting
DATS
Woodbridge, VA05-2006
Skills
- Great Eye for Detail
- Data Entry Experience
- Office Administration
- Insurance Practices
- Appointment Scheduling
- Patient Relations
- Word, Excel
Timeline
Dental Office Manager
Smiles On Broadway
04.2015 - Current
Patient Care Coordinator
Oakton Family Dentistry
03.2012 - 04.2015
Lead Dental Assistant
Dr. Thomas Wall, DMD
06.2006 - 12.2011
Business Management
MATC
Dental Assisting Certification - Dental Assisting
DATS
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