Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lindsey Boyd

Summary

Experienced Product Manager with 6+ years of experience shipping high quality products, blending data-driven insights and user-centric design to launch transformative products reaching over 2,000 users globally. Successfully launched multiple enterprise SaaS products, resulting in a 50% increase in customer satisfaction, and identified opportunities for product iteration through customer feedback. Expert in user-centered design and proven ability to lead feature rollouts with an in-depth knowledge of Agile processes/principles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Product Manager (Remote)

Peace Corps Headquarters
08.2018 - Current
  • Led the development and launch of the agency’s CRM system, coordinating efforts across cross-functional teams to ensure alignment with agency goals and customer needs.
  • Spearheaded a product redesign based on user feedback, which led to a 50% increase in customer satisfaction within the first quarter of launch.
  • Collaborated with cross-functional teams to define product requirements and prioritize feature development, resulting in a 20% increase in product adoption.
  • Maintained the product roadmap, backlog, and sprint planning to ensure the timely delivery of 200+ features and enhancements.
  • Transformed insights from 50+ user interviews and 500+ survey results into personas, user journeys, and prioritized technical requirements.
  • Collaborated with executives, engineers, and business leaders to align product vision, ensuring cohesive communication across teams and securing buy-in for strategic product initiatives.
  • Coordinated and led extensive product training for customers across the globe which attracted over 1,000 participants in one quarter.

Business Analyst

Peace Corps Headquarters
02.2016 - 08.2018
  • Increased the software engineering team’s velocity by 25% by encouraging the use of Azure DevOps.
  • Launched 10+ mobile applications in one year by gathering, refining, and updating all the business requirements according to user needs.
  • Designed and presented process improvement sessions to 30+ staff members about the software development product life cycle and agile methodology to improve team collaboration.
  • Created the needed artifacts for the development team to build from, such as design documents, wireframes, data flows, and customer journey maps.

IT Specialist (Customer Support)

Peace Corps Headquarters
07.2015 - 02.2016
  • Supported users around the globe at each of our Peace Corps posts to help understand their challenges and resolve technical problems with Peace Corps software applications.
  • Independently analyzed and troubleshot common problems and provided customer support to end users.
  • Delivered user training on software applications and provided informal instructions and directions to users concerning software use.
  • Received, responded to, and ensured the resolution of customer requests for assistance. Documented actions taken and gave customers guidance or training to prevent re-occurrence of the problem.

Peace Corps Volunteer

US Peace Corps
02.2012 - 04.2014
  • Obtained a grant of $3,000 through USAID for the implementation of eight water wells providing the entire community of 800 people with access to close and safe drinking water.
  • Managed 4 grant projects under the Forestry Department and conducted monitoring and evaluation to track effectiveness/sustainability.
  • Secured a grant of $5,000 through USAID to complete the building of two classroom blocks at the local Primary School, which has improved the lives of 538 pupils and 12 teachers.

Education

Bachelor of Science - Environmental Science

Sonoma State University
Sonoma, CA
05.2011

Skills

  • Agile/Scrum Methodology
  • Customer Relationship Management
  • Azure DevOps
  • Wireframing
  • User Experience Design
  • Usability Testing
  • Release Notes Creation
  • Product Roadmapping
  • Product Launch Management
  • End User Training
  • Customer Service
  • Stakeholder Engagement
  • Customer Feedback Management

Certification

  • Microsoft Dynamics CRM Training Microsoft, July 2018
  • ITIL 4 Foundation Certification Secure Ninja, April 2021
  • Certified Scrum Product Owner (CSPO), April 2022

Timeline

Product Manager (Remote)

Peace Corps Headquarters
08.2018 - Current

Business Analyst

Peace Corps Headquarters
02.2016 - 08.2018

IT Specialist (Customer Support)

Peace Corps Headquarters
07.2015 - 02.2016

Peace Corps Volunteer

US Peace Corps
02.2012 - 04.2014

Bachelor of Science - Environmental Science

Sonoma State University

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Lindsey Boyd