Lindsey Bradley
Falls Church,VA
Summary
Compassionate social service professional with over 15 years of experience in mental health, conflict resolution, and leadership. Demonstrates proven advocacy, operational improvement, and successful mediation skills. Expertise in navigating complex systems, leading teams, and enhancing community engagement. Aiming to apply diverse skills in the role of Advocate Ombuds at the Fairfax-Falls Church Community Service Board, with a goal to significantly impact service quality and community well-being.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mental Health Manager
Advanced Pediatrics
11.2022 - 01.2024
- Improved interdisciplinary communication and integrated pediatric mental health care through collaboration with pediatricians.
- Boosted accuracy and efficiency in therapist coding practices, leading to $80,000 surge in insurance reimbursements in 2023.
- Led weekly multidisciplinary team meetings for patient progress and care coordination. Introduced warm handoff in Care Management, enhancing efficiency of patient care transitions and leading to 25% increase in patient satisfaction.
- Managed administrative and clinical teams, fostering productive work environment. Unified mental health services cultivated relationships with nearby psychiatrists, and enhanced patient referral processes.
- Formed strategic alliances with universities to nurture preceptor relationships.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Office Administrator
McLean Counseling Center
08.2016 - 11.2022
- Maintained high service quality and patient satisfaction in outpatient behavioral health practice.
- Achieved HIPAA compliance and cut paperwork by 40%, increasing clinical staff productivity by 15% with Electronic Health Records (EHR) implementation.
- Improved intake experience with initial patient assessments and compassionate support for patients and families.
- Boosted efficiency by creating and leading EHR and Google Workspace training for 11-member team.
Program Assistant
Sagebrush Treatment Center
08.2019 - 07.2021
- Advocated for residents by providing compassionate support to those facing challenges of detox, recovery, and co-occurring disorders
- Diligently addressed complex needs of individuals, ensuring holistic approach to their treatment and transitional living, empowering them towards sustainable recovery.
Executive Director
Community Mediation Center of St. Mary's County
10.2006 - 06.2014
- Spearheaded initiatives that boosted community awareness and expanded service reach, mediating over 1,500 cases and resolving conflicts at community and individual levels.
- Improved center's service capacity by recruiting, training, and mentoring diverse team of volunteer mediators, enhancing volunteer capacity and service quality.
- Developed 20 innovative partnerships with key county agencies and community organizations, enhancing collaboration and resource sharing.
- Led intake and case management, conducting over 800 client intakes and managing 500 cases annually, ensuring tailored and effective resolution strategies.
Education
General Studies -
College of Southern MD
Leonardtown, MD01.2004
Skills
- Program Management & Development: Led innovative initiatives, including pioneering partnership with St Mary's County Detention Center, to facilitate re-entry mediation, aiding inmate reintegration into society This initiative emerged as Maryland's exclusive program offering mediation services to inmates at any incarceration stage, establishing new benchmarks for inmate support and rehabilitation in Maryland
- Crisis Intervention & Conflict Resolution: Skilled in advanced techniques for crisis management and conflict resolution
- Advocacy & Community Engagement: Committed advocate for individual rights, actively engaging community resources for client support
- Operational Efficiency & Team Leadership: Proven ability in process optimization and team motivation
- Stakeholder Liaison: Effective relationship builder, navigating complex negotiations and crafting collaborative solutions Established 150 professional relationships in behavioral health community, facilitating partnerships for enhanced service delivery
- Service Navigation Assistance: Proficient in guiding individuals through healthcare and social service systems, focusing on aiding children in crises
- Training and Development: Led recruitment, training, and mentoring of over 150 volunteer mediators; conducted conflict management workshops in detention centers
- Complaint and Problem Resolution: Developed Maryland's first citizen complaint program with Calvert County Sheriff's Department and established mediator-sheriff alliance in St Mary's County, both programs thriving to this day
Certification
- 40 hour Basic Transformative Mediation, 2003
- 20 hour Custody Mediation Training, 2009
Community Outreach
- Facilitated Weekly After-School Conflict Resolution Skills Groups: Led groups for at-risk youth (ages 5-18) by incorporating games to discuss feelings, ways to resolve conflict, reflective listening, and other skills related to conflict management.
- National Night Host: Hosted National Night in the same community multiple years in a row, fostering community bonds and safety awareness among residents.
Timeline
Mental Health Manager
Advanced Pediatrics
11.2022 - 01.2024
Program Assistant
Sagebrush Treatment Center
08.2019 - 07.2021
Office Administrator
McLean Counseling Center
08.2016 - 11.2022
Executive Director
Community Mediation Center of St. Mary's County
10.2006 - 06.2014
General Studies -
College of Southern MD
- 40 hour Basic Transformative Mediation, 2003
- 20 hour Custody Mediation Training, 2009
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