Lindsey Breeze
Duncan,Oklahoma
Summary
Qualified Customer Service Representative with experience in fast-paced customer service and call center environments. Personable and professional under pressure, while maintaining service along with multi-line telephone systems. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skilled at staying focused and efficient in high-stress situations and maintaining calmness in busy times. Successful at building relationships with customers and staff.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Agent
Whitten Insurance Agency
Duncan, OK
10.2020 - Current
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Customer Service Representative
KellPro, Inc.
Duncan, OK , OK
06.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Managed customer relations and customer service through daily communication and interaction, while maintaining call volume
- Recorded actions taken, issues resolved and log information to effectively manage customer accounts
Pastry Chef
Viridian Coffee
Duncan, Oklahoma
08.2016 - 09.2017
- Oversaw purchasing, storage and use of kitchen supplies
- Trained new kitchen staff on preparation, baking, and food safety procedures
- Initiated training for new staff on preparation and baking techniques to improve productivity and increase kitchen workflow
- Developed recipes and menus
Banquet Cook
Oklahoma City Golf & Country Club
Nichols Hills , Oklahoma
10.2014 - 11.2015
- Met production requirements for all aspects of banquet and worked under direction of Executive Chef and Sous Chef
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Maintained smooth and timely operations in preparation and delivery of meals
Deputy County Treasurer
Stephens County Treasurer
Duncan, Oklahoma
08.2009 - 08.2014
- Received and processed county property tax payments
- Worked directly with other deputies and trained them in resale procedures
- Provided excellent customer service to callers requiring assistance for property tax and resale issues
- Performed Due Diligence in annual resale by researching county records, property lines, and liens prior to Treasurer Resale
Emergency Room Technician
Duncan Regional Hospital
Duncan, Oklahoma
08.2007 - 07.2009
- Safely transported patients by wheelchair, stretcher or bed to other units
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records
- Cleaned, maintained and restocked treatment areas
- Worked with nurses to assess patients and prepare for tests and procedures
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Education
Culinarian - Culinary Arts
Francis Tuttle School of Culinary Arts
Oklahoma City, OK2015
English
Cameron University
DuncanHigh School Diploma - undefined
Empire High School
Duncan, OK2006
Skills
- Team collaboration
- Research skills
- Answering incoming calls
- Customer service-oriented
- Accurate and detailed
- Critical thinking
- Strong work ethic
Timeline
Customer Service Representative Agent
Whitten Insurance Agency
10.2020 - Current
Customer Service Representative
KellPro, Inc.
06.2018 - 10.2020
Pastry Chef
Viridian Coffee
08.2016 - 09.2017
Banquet Cook
Oklahoma City Golf & Country Club
10.2014 - 11.2015
Deputy County Treasurer
Stephens County Treasurer
08.2009 - 08.2014
Emergency Room Technician
Duncan Regional Hospital
08.2007 - 07.2009
Culinarian - Culinary Arts
Francis Tuttle School of Culinary Arts
English
Cameron University
High School Diploma - undefined
Empire High School
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